Chapter 5: Strategic Usage of Social Media

value-driving perspective

it involves asking yourself, for any given objective, whether, if achieved, it would contribute something positive and valuable to the brand

In an effort to improve social media presence, companies such as Dr Pepper are now displaying specific CTAs in TV ads using:

hashtags

Strategic social media marketing should be intended to completely replace company to consumers information flows with consumers to company and consumers to consumers.

false

Which statement below best represents a value-driving perspective?

Whether if an objective is achieved, it would contribute something positive and valuable to the brand

Each strategic objective must be SMART, which stands for:

significant, measurable, actionable, realistic, and time-based

Doing social media marketing is pointless unless it generates some value for the company and non-customers.

false

The NYPD Twitter campaign displayed what type of marketing?

Unstrategic social media marketing

According to the text, marketers should consider two broad types of risks when thinking through the potential downsides and costs of their social media marketing ideas. Identify one of those risks:

risk that nobody pays attention

Which answer best describes an indirect value-driving mechanism?

Invest in creating social media activities that would modify or reinforce the desired brand associations

Conducting a comprehensive social media audit is a critical prerequisite for formulating social media objectives.

true

According to the text in Section 4, when doing social media marketing, a company should consider who gets the value and:

when the value is generated