Chapter 2: Connected Customers and Social Interactions

Nodes

people; could represent any entity

Ties

represents relationships between paid of people; could represent other types of connections or links

Multiplicity

different types of ties between pairs of nodes

Tie strength

the intensity of ties between pairs and nodes

Social ties

those types that involve people as the nodes

Systems

multiple objects or entities are connected and can interact with each other in various ways

Ego network

each person's network

Social connectivity

the number of social ties a person has

Hub seeding

give well-connected people information and they will spread it to their friends, followers, and fans

Hub

people in the network with high numbers of connection

Social pump

people who are highly socially active because they transmit information frequently

Retransmission likelihood

the probability that a person who receives information on social media or via word of mouth will communicate it to others

Impacts on participants

refers to the likelihoods that the social interaction, if it takes place, will have a strong influence on the attitudes or behaviors of the participants in that interaction

Barriers to activation

refers to the ease or difficulty of the social tie being activated in order for the social interaction to occur; the inherent likelihood of the social interaction happening

Which of the following is not a key property included within a social network?

all are included: People, Relationships, Different types of relationships between people

What do "nodes" represent in social networks?

people

You just launched a new shoe brand. You've decided to send samples to popular YouTube stars. This approach is referred to as:

hub seeding

A social "pump" is referred to as:

People who are highly, socially active

How socially active the transmitter is seems to affect the retransmission likelihood, which is the probability that a person who receives information on social media or via word of mouth will communicate it to others.

true

Which company is more likely to have a much lower barrier to activation?

Apple

Would writing a review about a movie on a public website be considered a social interaction?

Yes

In this chapter it talks about impact on participants. Which of the following would represent a strong impact.

Personally recommending a book to a family member

What do "ties" represent within a social network?

Relationships between pairs of people

An ego network represents a social media network's entire network of users and friendships.

false