process strategy
an organization's approach to transforming resources into goods and services
process focus
a production facility organized around processes to facilitate low-volume, high variety production.
process strategy
the objective in a _________ ___________ is to build a production process that meets customer requirements and product specifications within cost and other managerial constraints.
process focus, repetitive focus, product focus, mass customization
what are the four types of process strategies?
hospital
what is a good example of a process focused strategy?
repetitive process
a classic assembly line
repetitive
which process strategy utilizes modules?
modules
parts or components of a product previously prepared, often in a continuous process.
product focus
a facility organized around products; a product oriented, high-volume, low-variety process
product focus
which process is sometimes called a "continuous process"?
mass customization
rapid, low-cost production that caters to constantly changing unique customer desires
build-to-order
produce to customer order rather than to forecast
postponement
the delay of any modifications or customization to a product as long as possible in the production process.
crossover chart
a chart of costs at the possible volumes for more than one process
flowchart
a drawing used to analyze movement of people or material.
time-function mapping
a flowchart with time added on the horizontal axis
value-stream mapping
a process that helps managers understand how to add value in the flow of material and information through the entire production process
process charts
charts that use symbols to analyze the movement of people or material.
service blueprinting
a process analysis technique that lends itself to a focus on the customer and the provider's interaction with the customer.
flexibility
the ability to respond with little penalty in time, cost, or customer value.
computer numerical control (CNC)
machinery with its own computer and memory
automatic identification system
a system for transforming data into electronic form, for example, bar codes.
radio frequency identification
a wireless system in which integrated circuits with antennas send radio waves
process control
the use of information technology to control a physical process
vision systems
systems that use video cameras and computer technology in inspection roles.
process redesign
the fundamental rethinking of business processes to bring about dramatic improvements in performance.
resources, recycle, regulations, reputation
what are the four R's of sustainability?
control chart determines a products stability and a histogram determines if we are meeting customers requirements
what is the difference between a histogram and a control chart?