Interpersonal Communication*

occurring between at least two interdependent parties

Norms*

Guidelines that help direct our behavior
-What we expect out of others
-Make behavior predictable

Roles*

Fit into category of friend, employee, child
-These offer predictability

Expected Roles*

What you should do

Enacted Roles*

How you do act

IntErole Conflict*

When two roles you're occupying contradict like friend and paid tutor

IntrArole conflict*

One role with multiple conflicting responsibilities (if one person in a relationship wants it to be casual and another wants serious)

Attachment Theory*

Disclosure*

3 aspects of Social Penetration Theory*

-Breadth: Broader range of topics
-Depth: Deeper topics, personal things
-Frequency: ofteness of disclosure

Uncertainty Reduction Theory*
Uncertainty:
Uncertainty Reduction:

Uncertainty: raises info-seeking, reduces intimacy, reduced by similarity
Uncertainty reduction: lowers jealousy, improves relational maintenence

Human attraction*

Overall notion of the force that makes you interested in another person: physical, sexual, social,relational, task oriented

5 Forces of attraction*

Liking
Reciprocating
Similarity
Proximity
Attractivness

Knapps Stages of Coming together*

Relational development stage escalation: Positive*

Initiating -> experimenting -> intensifying -> integrating
-> bonding

Relational development stage escalation: Negative*

Differentiation -> Circumscribing -> Stagnating -> Avoiding -> Terminating

Content and relational message dimension*

Are their connotative meanings to what you're saying?

Confirming vs. Disconfirming messages*

reinforce vs. diminish

Supportive vs. defensive communication*

constructive or antagonistic

Relational Maintenance*

Show other person they are valued and cared about

Termination Strategies*

Negative Identity Management: Get other person to dump you.
De-escalation: Lets just be friends
Justification: Rationalize the end
Positive Tone: You deserve better

Modern Deception*

We sculpt the person we are/ how we are represented on social media

Attitude*

Learned Pre-Disposition to respond favorably/ unfavorably towards something

Physiological Consistency*

inconsistent has a bad connotation -> We seek consistency

Balance Theory*

Three cognitive elements may be balanced or imbalanced. Resolving Confliict

Cognitive Dissonance*

Perception of concept or idea
Type 1- Constant, beliefs match
Type 2- Dissonance, beliefs don't match- conflict- you must change either belief or behavior

Elaboration Likelihood model*

Reciprocity*

Return the favor

Foot in the Door Technique*

Ask for something small first, then it is more likely you'll get a yes if you ask for something larger

Lowballing*

Small Commitment- Change terms

Credibility*

Trustworthy, expertise, goodwill

Conflict*

An expressed struggle between 2 incompatible goals, scarce resources, and interference from others in achieving goals. Words must be exchanged and you must have conflicting goals or issues.

IntrAperseronal

Within self

IntErpersonal*

Other person interfering with your goal

IntrAgroup*

Conflict between others in a group/team

Conflict Purposes*

Persuasion,regulating, catharsis, clarifying

Causes of Conflict*

Behavior, personality, or relationship roles

Stages of Conflict*

Latent, emergence, escalation, de-escalation, resolution, reconciliation

Kilmann Thomas Model*

Gottman's research on marriage conflict*

BATNA*

The cascade model of relational conflict*

Conflict cascades in a negative slope and if it goes too far the relationship will end

Small group communication*

Involves 5-7 people who share a common purpose, they have a sense of connection, and hold influence on one another

Four Phase Model*

Forming, storming, norming, performing

Forming*

group comes together for a purpose

Storming*

Different personalities emerge and conflict

Norming*

Find a rhythm of working together

Performing*

Begin accomplishing goal -> work at highest possible level

Groupthink*

tendency for members to align when reaching a consensus which leads to issues because of too much faith that everyone agrees. Gives an illusion of invulnerability, rationalization.

Downward Communication Pattern*

Gives direction, from boss to employee

Upward Communication Pattern*

Employee to Boss feedback -> helps relieve frustration, enhances feeling of participation, allows boss to gauge effectiveness of downward communication

Horizontal Communication Pattern*

Interactions with co-workers

Rumors*

Usually negative, can create positive change. Leveling, sharpening, and assimilation can occur

4 Framework approach to Leadership*

-Structural: Focus on strategy, implement, experiment, adapt- Tyrant or Leader
-Human Resource: accessible, democratic, open, empowerment, support- Motivator or Pushover
-Political: Clear goal, persuasive, networking, power based-Passionate or manipulator