SDM Acronyms

BA

business analyst

AM

account manager

AOM

Account Operations Manager

BBP

Business Branch Planning

BITS

Business Intake Tracking System

BOM

Bill of Materials

Ebidem

Enterprise Business Intake and Demand Management

ePet

Enterprise Pricing Estimates Tool

CBSA

Canadian Border Services Agency

Small P

Small Project

BR

Business Request

BRD

Business Request Document

SDM

Service Delivery Management

RA

Recovery Agreement

SL

Service Line

SME

Subject Matter Expert

OPI

Officer of Primary Interest

RP

Real Property

NVS

Non Viable Solution

QA

Quality Assurance

OAR

Operational Activity Request

EPS

Enterprise Portfolio System

NSS

Network and Security Services

DS

Digital Services

CPE

Client Premise Equipment

CRQ

Change Request

LIAS

Local Internet Access Services

RMU

Ring Main Unit

POP

Post Office Protocol

UPC

Universal Product Code

RFQ

Request for Quote

SISD

Solution Integration Solution Division

SIPWA

Service In Placement Without Agreement

PSS

Premature Security Services

PDD

Preliminary Document Design