Taking the _________ position in an interpersonal situation means that you are conveying information from your own experience. a. firstb. secondc. third
a. first
Taking the _________ position in an interpersonal situation means that you are focused on conveying your understanding of the other person and the information they are sharing.a. firstb. secondc. third
b. second
Taking the _________ position in an interpersonal situation is to see, hear, and feel the situation and clearly express these experiences or information to another. a. firstb. secondc. third
a. first
Taking the _________ position in an interpersonal situation is to use attending and listening skills, and practice empathic understanding.a. firstb. secondc. third
b. second
The first position is known as...a. the senderb. the receiver
a. the sender
The second position is known as...a. the senderb. the receiver
b. the receiver
Using _______ position skills are helpful when you want to be assertive or communicate information from your own experience. a. first b. secondc. third
a. first
I" messages are a vital _____ position skill.a. firstb. secondc. third
a. first
Types of "I" messages convey...
1. Feeling "I feel upset"2. Behaviour "I feel upset when I see you ____"3. Practical consequences "I feel upset when I see you ____, because I think ____"4. Alternative behaviour or solution "In the future, is it possible if we could ____
What is the WISH method?
The WISH method is a way to construct "I" messages. For example:When you do/say/behave ____ (address the behaviour not the person) I feel ____ (statement of the impact of behaviour)So, how about ____ (request for change in behaviour/alternative behaviour) How do you feel about that? (check in and opportunity for negotiation)
_________ involves standing up for your right and wellbeing, while also respecting the rights of others.
Assertiveness
_________ skills involve asking targeted questions at the appropriate time to uncover information that might help solve a problem or reach a goal.a. questioningb. attendingc. listening
a. questioning
__________ questions are the who, what, when, where, why, and how questions. a. openb. closed
a. open
__________ questions are the is, will, do, are, can questions. a. openb. closed
b. closed
List what open questions are used for.
1. Exploration (uncovering new or hidden insights)2. Information (gathering lots of detail)3. Narration (understanding the sequence of events)4. Context (establishing the scene/background; sensemaking)5. Non-directive (allows the responder to feel in control)
List what closed questions are used for.
1. Confirming (getting an answer to an issue) 2. Checking (seeing if information is correct)3. Focusing (converging on a specific topic) 4. Requests (asking for permission or commitment) 5. Directive (allows the interviewer to feel in control)
List the types of questions that should be avoided.
1. Leading questions2. Loaded questions3. Double-barrelled questions
________ are questions that lead the respondent toward a pre-supposed or assumed answer. a. leading questionsb. loaded questionsc. double-barrelled
a. leading questions
________ are questions that imply an evaluation or, if answered, make an admission.a. leading questionsb. loaded questionsc. double-barrelled
b. loaded questions
________ are questions that include multiple referents, making it difficult to know how to answer. a. leading questionsb. loaded questionsc. double-barrelled
c. double-barrelled
What is the magic 'question'?
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