What component in Salesforce is similar to a table of data? A. RecordB. FieldC. AppD. Object
D
How does a user navigate from an Account record to a related Contact record?A. Lookup FieldB. Related ListC. List ViewD. Force.com App Menu
B
Where can an administrator change the organization name and address, default locale, default language, and default time zone?A. Company InformationB. Organization-wide Settings C. Business HoursD. Language Settings
A
Which user interface settings must be enabled to allow users to edit records directly from a list view, without navigating away from the page?Select 2 answersA. Enable Inline EditingB. Enable Printable List ViewsC. Enable Enhanced Profile List Views D. Enable Enhanced Lists
A, D
What is a capability of Chatter?Select 2 answersA. People can see Chatter feed updates on records they follow. B. Customers can add posts to a public Chatter group.C. All users can enable objects and fields for feed tracking.D. People can @mention other people in a Chatter post
A, D
What is determined by the user's profile?Select 2 answersA. Which tabs and apps are visible in the user interface. B. Which currencies are available to users.C. What users can do with records of a particular object. D. Which individual records users can view and edit
A, C
When creating a new user, what information is captured on the user record? Select 2 answersA. Profile assigned to the userB. List of apps that the user can accessC. Name, email address, and username of the userD. User interface settings that can be enabled for the user
A, C
Support users at AW Computing can view, create, and edit accounts. However, the management team does not want support users to delete accounts in the organization. How can an administrator meet this requirement?A. Assign the Standard User profile to support users. B. Assign the Read Only profile to support users.C. Create a custom profile that has the View All permissions enabled for the account object and assign the custom profile to support users.D. Create a custom profile that has the Delete permission disabled for the account object and assign the custom profile to support users.
D
What should an administrator use to disable access to a custom application for a group of users?A. ProfilesB. Sharing rules C. Web tabsD. Page layouts
A
Universal Containers needs to track the manufacturer and model for specific car companies. How can the administrator ensure that the manufacturer selected influences the values available for the model?A. Create the manufacturer field as a dependent picklist and the model as a controlling picklist.B. Create a lookup field from the manufacturer object to the model object.C. Create the manufacturer field as a controlling picklist and the model as a dependent picklist.D. Create a multi-select picklist field that includes both manufacturers and models.
C
Which statement about custom summary formulas in reports is true?Select 2 answersA. Reports can be grouped by a customs summary formula result.B. Custom summary formulas can reference a formula field within a report.C. Custom summary formulas can reference another customer summary formula.D. Custom summary formulas can be used in a report built from a custom report type.
B, D
What feature sets the default level of access users have to records they do not own, in each object?A. Sharing rulesB. Organization-wide defaults C. Role hierarchyD. Manual Sharing
B
What does field-level security control?A. Which fields are automatically generated by the system.B. Which fields users can view and edit based on their profile. C. Which fields are required in the user interface.D. Which fields are encrypted to users based on their profile
B
Universal Containers needs to allow a group of users to view account records that they do NOT own. Which feature can the system administrator use to meet this requirement?A. Field Level Security B. Account record types C. Sharing Rules D. Public groups
C
What automatically occurs when a custom field is deleted? Select 2 answersA. The field is removed from associated page layouts.B. The field values are archived in the setup audit trail.C. All field data is deleted.D. The field is removed from associated workflow rules
A, C
An administrator at AW Computing created custom fields on the Opportunity object for Discount Percentage and Amount after Discount. The sales team wants these fields to be grouped together on the opportunity record. How can an administrator meet this requirement?A. Create a new related list on the opportunity page layout and add the custom fields to the related list.B. Create a new business process for opportunities that contain the custom fields.C. Create a new section on the opportunity page layout and add the custom fields to the section.D. Create a new record type for opportunities that contains the custom fields
C
An administrator created a validation rule to ensure that users do not change the Close Date of an opportunity to a day in the past. What happens when a user tries to save an opportunity that has a Close Date from last month? Select 2 answersA. The validation failure is logged on the field history tracking related list. B. The error message defined in the validation rule displays on the record. C. The record will not save.D. The user receives an email with the reason the validation rule failed.
B, C
What are the benefits of using the Data Import Wizard to import data into Salesforce?Select 2 answersA. Import greater than 50,000 records.B. Choose whether or not to trigger workflow rules.C. Prevent duplicate records from entering the system. D. Load data for all standard and custom objects.
B, C
How can an administrator prevent a former employee from logging in to the company's Salesforce organization and free up a user license?A. Delete the user record.B. Overwrite the user record. C. Freeze the user record.D. Deactivate the user record.
D
An administrator at AW Computing incorrectly imported a set of records into Salesforce. Which tools can the administrator use to remove the records from Salesforce?Select 2 answersA. Salesforce roll-back B. Data loaderC. Mass delete records D. Data Import Wizard
B, C
What report format displays a list of records sorted into groups with subtotals?A. Tabular B. Summary C. MatrixD. Joined
B
Which chart type can an administrator use to compare opportunity amounts by rep and then by stage?A. GaugeB. FunnelC. Stacked bar chart D. Donut
C
What is determined by the running user of the dashboard?A. What data viewers of the dashboard will see.B. Which users can access the dashboard.C. Which users can access the source reports for the dashboard. D. Which users can refresh a dashboard.
A
What options are available when setting the evaluation criteria for a workflow rule?Select 2 answersA. Created, and any time it's edited to no longer meet criteriaB. CreatedC. Created, and any time it's edited to subsequently meet criteria D. Deleted
B, C
AW Computing wants the account owner to be notified when a high priority case is created for an account. How can an administrator accomplish this?A. Create a workflow rule to send an email alert to the account owner.B. Enable field history tracking to send an email alert to the account owner. C. Create an escalation rule to notify the account owner.D. Create an auto-response rule to send an email alert to the account owner.
A
AW Computing wants to automate leads using a web-to-lead form. When a potential customer submits the form, the submitter should receive a customized email based on the lead source. How can an administrator meet this requirement?A. Map custom fields on the Lead object to custom fields on the Contact object. B. Create assignment rules that email the submitter based on the lead source. C. Create auto-response rules that send a different email for each lead source. D. Create a workflow rule that uses different email alerts for each lead source.
C
Which features are available with Salesforce Knowledge that are not available with Solutions?Select 2 answersA. Chatter feed collaborationB. Article types and data categories C. Article versioningD. Multi-language support
B, C
What are the capabilities of email-to-case? Select 2 answersA. Triggers assignment rules, escalation rules, and workflow rules.B. Automatically associates customer email replies with the case.C. Uses the company's email address to associate an account with the case.D. Automatically populates case fields based on data the customer enters on the website
A, B
Which of the following types of packages can be upgraded? A. Unmanaged PackagesB. Managed PackagesC. Packages cannot be upgraded
B
What will occur when a system administrator creates a dynamic dashboard?A. The dashboard refreshes automatically whenever the underlying data changesB. The data displayed varies based on the user viewing the dashboardC. The dashboard components re-size based on the device users to view the dashboardD. The dashboard automatically sends an email when the underlying data changes
B
What is the difference between the Marketing User Profile and the Marketing User checkbox at the User level?A. Marketing User Profile allows users to create and edit Campaigns Marketing User checkbox allows users to import Leads.B. They are the same thingC. Marketing User Profile allows users to import Leads. Marketing User checkbox allows users to create and edit Campaigns.D. None of the Above
C
With the "manage campaign" button on campaign selected, what all can you do with the integrated campaign builder?Select 2 answersA. Import new leads and add it to campaignB. Associate opportunities to the campaignC. Associate existing contacts to the campaignD. Associate up to 50000 existing leads to the campaign
A, C
Which permission is required to convert a lead?Select 2 answersA. "Transfer" access for leads, accounts, contacts, and opportunitiesB. "Convert Leads" profile permissionC. "Import leads" profile permissionD. "Create" and "Edit" access for leads, accounts, contacts, and opportunities
B, D
Criteria-based sharing rules can be created for which objects? Select 3 answersA. LeadsB. Campaign MembersC. Contacts D. Products E. Accounts
A, C, E
A system administrator at Company A needs to mass update the lead source on a number of opportunity records. How can this be accomplished?Select 2 answersA. Use similar opportunities to update the opportunitiesB. Export opportunities and update using the import wizardC. Create a list view for opportunities and update using inline editing D. Export opportunities and update using the data loader
C, D
You must meet the following prerequisites before enabling territory management:Select 2 answersA. Your organization must be using customizable forecastingB. Follow the steps in the Deploying Territory Management Guide to prepare your organization for territory management.C. You must have the Marketing User Profile D. You must have the Territory Manager Profile
A, B
Who may be assigned a workflow task? Select 5 answersA. An Account team roleB. A Sales Team RoleC. The Record owner D. A single userE. Multiple usersF. The Record creator
A, B, C, D, F
Which of the following cannot be on the controlling side of the Dependent Picklist?A. Standard PicklistB. CheckboxC. Multi-Select Picklist D. Custom Picklist
C
Which of the field types cannot be used as an External Id? Select 2 answersA.Text FieldB.Number FieldC.Picklist Field D.Email Id Field E.URL
C, E
Sales representatives at Universal Containers should be notified any time support cases related to accounts they own change status. How can a system administrator accomplish this?A.Enable field history tracking to send an email alert to the account owner B. Create a workflow rule to send an email alert to the account owner C.Create an escalation rule to notify the account ownerD.Create an auto-response rule to send an email alert to the account owner
B
What can a marketing user do using the Manage Members button on a campaign record?Select 2 answersA. Create a custom report including all campaign members B. Import new leads and associate them with the campaigns C. Associate existing opportunities with the campaignD. Associate existing contacts with the campaign
B, D
Which feature restricts a user's ability to log into Salesforce? Select 2 answersA.Trusted IP rangesB.Login hoursC.Login IP ranges D.Password policies
B, C
What is used to create a relationship between an Opportunity object and a Campaign object?Select 2 answersA. Campaign hierarchy fieldsB. Campaign influence related list C. Opportunity sales processD. Primary campaign source field
B, D
An administrator created two picklist fields: candy manufacturer (hershey, mars) and candy type (snickers, milky way, reeces pieces, m&ms). Is it possible to relate the fields together so that the candy manufacturer field could impact the choices listed in the candy type field?A.Yes, the Candy Manufacturer is a dependent picklist, and the Candy Type is a controlling picklist,B. Yes, the Candy Manufacturer is a controlling picklist and the Candy Type is a dependent picklist,C.Yes, the Candy Manufacturer is a Master and the Candy Type is the Detail, D.No, because they are both custom fieldsE.No, because they are both pick fields
B
What statement is not true for a workflow taskA. Historical tracking is allowed for workflow taskB. A single task can be assigned to multiple usersC. The due dates for workflow task is based on number of calendar days, The rule fails to recognize only working business days by defaultD. To assign tasks to multiple users, create multiple tasks as outcomes of the rule
B
When configuring Customizable Forecasting, you can set which of the following Forecast Dates for determining which opportunities contribute to the forecast?A.Opportunity Close Date Only B.Product Date Only C.Schedule Date Only D.Commit DateE.Opportunity Close Date, Product Date, Schedule Date
E
You are working with a Professional Edition organization. They wish to install the Expense Tracker which requires the use of 4 custom tabs, 3 custom objects, and one custom app. If the company is already using 4 applications, 36 custom objects, and 7 custom tabs, what will happen when they try to install Expense Tracker?A. They will not be able to complete the installation process as they have reached the maximum number of custom tabsB. They will not be able to complete the installation process as they have reached the maximum number of custom objectsC. The installation will succeedD. The installation will succeed, but only the reports, dashboards and S Control will install
A
Which of the following object relationships is NOT allowed?A. Standard object as the "master" and a custom object as the detail B. Custom object as the "master" and a standard object as the detail C. Custom object as a lookup to a standard objectD. Custom object as a lookup to a custom object
B
All of the following are true about Default Sales Teams EXCEPT: A.Default Sales Teams are configured on a user recordB.Default Sales Teams may be added manually to an opportunity record C. Default Sales Teams may be added automatically to an opportunity D. Default Sales Teams may be added manually to an account record
D
Auto Response rules work on which objects? A. Leads and CasesB. Leads and AccountsC. Accounts and OpportunityD. Account and Cases
A
Which one of the following is a salesforce.com definition for a Lead?A.Any person, organization or company that may be interested in your products and services, that are not yet customersB.An organization, individual or company involved with your business such as customers, competitors and partnersC.Any potential revenue-generating event i.e. "sales deal" D.Any individual or influencer associated with an account
A
An administrator notices there are too many duplicate records, numerous sharing rules, and a large number of manually shared records. Which situation may this be a symptom of?A. Role hierarchy that has too few roles.B. Sharing model that is too public.C. Sharing model that is too private.D. Object permissions on profiles that are too restrictive.
C
In Salesforce Territory Management, which statement describes how a territory hierarchy is different from a role hierarchy?A. Territory hierarchy grants login access to all users in a territory.B. Territory hierarchy supports assigning users to multiple territories.C. Territory hierarchy automatically assigns users to sales teams in the territory.D. Territory hierarchy gives users in a territory full edit access to all accounts in that territory.
B
___let(s) you segment your organization's data into logical sections, making searches, reports, and list views more meaningful to users.A. Territory Management B. Custom SettingsC. DivisionsD. None of the Above
C
What is the Impact on a User of the Organization level Locale Changes?A. The default Locale of the user is also set to the new Organization Level localeB. The User is asked for a Choice; if he would like to choose New Organization Locale or his own LocaleC. No Impact on the User as he keeps using his own default LocaleD. From a new session, user will see everything in the New Organization Locale
C
API's are not available for use in which Salesforce.com edition? A. Developer EditionB. Professional editionC. Enterprise EditionD. Unlimited edition
B
Which Type of Reports can't be used to create groups of data or charts? A. TabularB. SummaryC. MatrixD. Joined
A
Conditional highlighting cannot be used for? A. Tabular ReportsB. Summary ReportsC. Matrix ReportsD. Joined Reports
A
How many ranges can be defined in the case of a Conditional Highlighting? A.2B. 3C.4D.5
B
Which function is available in the report builder interface, prior to running the report?2 ANSWERSA.SaveB.Printable view C.Schedule future runs D. Show/hide details E. Export details
A, D
Which standard objects have a relationship with the Account object? Select 2 answersA. CampaignB. OpportunityC. ContactD. Lead
B, C
What options are available from the Help & Training portal? Select 2 answersA. Take TrainingB. Take Certification ExamC. Add Licenses D. Contact Support
A, D
How can an administrator customize a standard fiscal year? Select 2 answersA. Select the structure of the fiscal year.B. Define the start month of the fiscal year.C. Specify whether the fiscal year is defined by the year it begins or ends. D. Define the start day of the fiscal year
B, C
How can an administrator customize global search to help users quickly find information?Select 2 answersA. Control which fields are searched when a user performs a global search. B. Set the order that objects appear in the search results.C. Set the number of results per page.D. Add filters to the search results
C, D
Where can a user view the completed tasks and past events for an opportunity?Select 2 answersA. Activities TabB. Open Activities related list on the opportunity record C. Activity History related list on the opportunity record D. Activity reports
C, D
What tasks can be performed by a user who is assigned to the standard System Administrator profile?Select 2 answersA. Access a log of the records a user has viewed. B. Create and assign custom profiles to users.C. Reset user passwords.D. Delete user records.
B, C
A user receives an error message when attempting to log in to Salesforce. What is the first step an administrator should take to troubleshoot the problem?A. Change the login IP address B. Reset the passwordC. Unlock the userD. View the login history
D
An administrator is receiving a high volume of calls because users cannot log in to Salesforce. The administrator checks the Login History and notices that most users have a status of Password Lockout. What Password Policy settings can an administrator change to reduce the number of lockouts?Select 2 answersA. Maximum invalid login attempts B. Lockout effective periodC. User passwords expire inD. Enforce password history
A, B
What should an administrator consider before importing a set of records into Salesforce?Select 2 answersA. The import file should include a record owner for each record.B. Currency field values will default to the personal currency of the record owner.C. Data should be de-duplicated in the import file prior to import.D. Validation rules are not triggered when importing data using the import wizard
A, C
Sales Reps at Universal Containers need assistance from product managers when selling certain products. Product managers do not have access to opportunities, but need to gain access when they are assisting with a specific deal. How can an administrator accomplish this?A. Notify the product manager using opportunity update reminders.B. Enable opportunity teams and allow users to add the product manager.C. Use similar opportunities to show opportunities related to the product manager.D. Enable account teams and allow users to add the product manager.
B
What does Salesforce authenticate before allowing a user to log in through the user interface?Select 2 answersA. Whether the user's profile is API enabled.B. Whether the organization has trusted IP address.C. Whether the user's profile has login hour restrictions. D. Whether the user's role has login IP range restrictions
B, C
At AW Computing the organization-wide default for cases is set to Private. The management team wants several product specialists to assist with all cases that have been escalated. Only these product specialists need the ability to view and update all escalated cases. How can an administrator meet this requirement?A. Create an ownership-based sharing rule for cases that gives read/write access to a role.B. Change the organization-wide default for cases to Public Read/Write.C. Create a criteria-based sharing rule for cases that give read/write access to a public group.D. Create a new product specialist role in the role hierarchy which is above the VP of Service roles.
C
In AW Computing, product managers do not have access to opportunities. How can an administrator grant them access to opportunities if the products managers are assisting with a specific deal?A. Add the product managers to the account teams for specific accounts.B. Add the product managers to the opportunity teams for specific opportunities.C. Add the product managers to a public group associated with specific opportunities.D. Add the product managers to the role above sales reps in the role hierarchy.
B
Support agents at AW Computing need to track the product type and series when creating cases. How can an administrator ensure that the product type selected determines the values available for the series?A. Create the series field as a controlling picklist and the product type field as a dependent picklist.B. Create the product type field as a controlling picklist and the series field as a dependent picklist.C. Create a lookup field from the product type object to the series object.D. Create a multi-select picklist field that includes both product types and series.
B
AW Computing populates the Industry field on each account record. The sales team wants the industry information displayed on related opportunity records and updated when the value is updated on the account record. How can an administrator meet this requirement?A. Create a look-up field on the opportunity.B. Create a cross-object formula field on the account.C. Create a roll-up summary field on the account.D. Create a cross-object formula field on the opportunity.
D
The support team at AW Computing wants two different business processes for cases: one for tracking feature requests and one for tracking customer support issues. Each process needs to have a different set of case statuses. How can an administrator meet this requirement?A. Create one record type and support process for feature requests and another record type and support process for customer support issues.B. Create one page layout that has the case status picklist values for feature requests and another page layout that has the case status picklist values for customer support issues.C. Change the field-level security for the case status field to display the picklist values for either feature request cases or customer support cases.D. Build a validation rule that prevents users from selecting the wrong case statuses when creating a feature request or customer support case.
A
When importing records using the Data Import Wizard, what conditions will cause a record to not be imported?Select 2 answersA. The value of a field doesn't meet the data validation criteria. B. The import file does not contain the Salesforce ID.C. A universally required field is left blank.D. A picklist value does not exist in Salesforce.
A, C
Why would a user choose data loader instead of the Data Import Wizard? Select 2 answersA. Export or delete data.B. Choose whether or not to run data validation rules.C. Import lead records and prevent duplicate records. D. Save field mappings for later use.
A, D
What features provides an automated way to obtain a complete set of Salesforce data for archiving?Select 2 answersA. Data Import Wizard B. Data export service C. Data loaderD. Reports
B, C
The difference between an opportunity record type and a sales process is:A.The sales process controls the stage field, the record type controls all other picklist fieldsB.The record type controls the stage field, the sales process controls all other picklist fieldsC.The record type controls the picklist fields D.The sales process controls all picklist fields
A
Which action must be taken to view contacts associated with a case in the console?A.The related lists on the case page layout must be modified B.The custom links on the case page layout must be modified C.The related object on the case page layout must be modified D.The mini page layout on the case page layout must be modified
D
How can an administrator limit the data in a report to only show accounts where the annual revenue is greater than 5 million dollars?A. Sort the report by the Annual Revenue field.B. Summarize the report by the Annual Revenue field. C. Group the report by the Annual Revenue field.D. Filter the report by the Annual Revenue field.
D
What types of dashboard components display the grand totals from the bottom of a report?Select 2 correct answers. A. TableB. GaugeC. MetricD. Chart
B, C
AW Computing uses a private sharing model for opportunities. What opportunities will a sales rep see when he drills down to an opportunity source report from a dashboard component?A. Only opportunities that the running user of the dashboard can access. B. Only opportunities that the sales rep can access.C. Only opportunities that the running user of the report can access.D. All opportunities in the organization.
B
A workflow rule contains an action that sends a task to a role called Global Sales Managers, which includes multiple users. When the workflow rule is triggered, to whom will the task be assigned?A. All users in the Global Sales Managers role.B. The owner of the record that triggered the workflow rule. C. A single user in the Global Sales Managers role.D. The default workflow user.
B
When a lead is converted by a user, which records are automatically created to store the information from the lead record?Select 2 answers A. AccountB. ContactC. ProductD. Case
A, B
The marketing team at AW Computing creates and distributes leads to different regional sales groups for qualification. How can an administrator automate this process?A. Create a queue for the marketing team and a workflow alert to notify the team each time a lead is assigned to the queue.B. Create a queue for each regional group and a validation rule to enforce that the leads are assigned to correct group.C. Create a default sales team for each regional group and a lead assignment rule to route leads to the default sales team.D. Create a queue for each regional group and a lead assignment rule to route leads to the queues.
D
The support team at AW Computing wants to change ownership of high- priority cases that have not been resolved after 3 hours. These cases should be owned by Tier 2 agents. How can an administrator meet this requirement?A. Create a public group and an auto-response rule. B. Create a public group and a workflow rule.C. Create case queue and an assignment rule.D. Create a case queue and an escalation rule.
D
What section of the Salesforce Console for Service and Case Feed allows users to get up to speed quickly on the details of a case?A. Interaction Log B. PublisherC. Highlights Panel D. Chatter Feed.
C
In which of the following edition you can create a Managed Package? A. Developer EditionB. Professional EditionC. Unlimited EditionD. Enterprise Edition E. Full Test Sandbox.
A
How can a system administrator grant user access to dashboards? Select 2 answersA. Share folders with public groupsB. Designate running usersC. Share folders with rolesD. Create and share data categories.
A, C
What must a system administrator consider when setting up the running user for a dashboard?Select 2 answersA. Only users in the same role as the running user can view the dashboardB. Data access permissions determine what data the users can view in the source reportsC. The running user determines the data displayed in the components of the dashboardD. The running user becomes the default owner of the dashboard.
B, C
What can a marketing user do using the Manage Members button on a campaign record?Select 2 answersA. Associate existing opportunities with the campaignB. Associate existing contacts with the campaignC. Import new leads and associate them with the campaigns D. Create a custom report including all campaign members.
B, C
What is used to create a relationship between an Opportunity object and a Campaign object?Select 2 answersA. Campaign influence related list B. Opportunity sales processC. Primary campaign source field D. Campaign hierarchy fields.
A, C
When a lead is converted and an opportunity record is created, which other object is related to the new opportunity by default?Select 2 answers A. AccountB. ContactC. LeadD. Case
A, B
Which schedule type can be defined for a product? Select 2 answersA. RevenueB. QuantityC. Production D. Forecast
A, B
Which of the following is the best way to make the Field Mandatory for everyone?A. Validation RuleB. Page LayoutC. Field Level Security D. Roles & Profiles
C
A custom field is made Read only from the Field level security and Required from Page layout. The Field will beA. Throws an error and don't allow to make Read only field Mandatory from page layoutB. Read Only for the UserC. Required for the UserD. User is given a choice in a pop up window.
B
Which of the following statements are true about Data Validation?Select 2 answersA. Validation rules apply to all new and updated records for an object.B. Validation rules can update fields which are not included in a page layout.C. Validation rules can reference fields which are not included in a page layout. D. If an error message is not set, a default message will be prompted instead. E. All of the above.F. None of the Above.
A, C
Which type(s) of file(s) is accessible through Content? A. Audio Files.B. PPT and Video files only.C. Salesforce CRM Content can include all file types.D. Files attached to a Chatter profile post. E. Video Files.F. Microsoft® PowerPoint presentations.
C
The account owner, opportunity owners, and case owners may or may not be the same user.A. True B. False
A
Which file types can you use when exporting reports? Select 2 answersA. You can not export a report. You can only email it. B. Comma Delimited (.csv)C. Excel (.xls)D. PDF
B, C
A Standard profile that has Standard User Permissions and can manage published solutions and solution categoriesA. Marketing ProfileB. Contract ManagerC. System Administrator D. Marketing UserE. Solution Manager
E
Salesforce.com archives older activities according to which of the following conditions:Select 3 answersA. Closed Events 180 days oldB. Events with a due date greater than 365 days oldC. Open tasks with a due date greater than 365 days oldD. Closed tasks with a due date greater than 365 days oldE. Closed tasks without a due date that were created more than 365 days ago
B, D, E
User A modifies a record. This modification triggers a workflow rule for immediate execution that includes a field update on the current record. After the execution is complete, what user will be listed under the Last Modified field of this record?A. User AB. The designated workflow userC. The default workflow userD. The last user to modify the record prior to User A
A
Which statements are true about Cloud Scheduler? Select 3 answersA. It is available in Group, Professional, Enterprise, Unlimited, and Developer Editions only.B. Cloud Scheduler is now enabled by default for all organizations.C. You can automatically see the New Meeting Request button on all eligible contact, lead, and person account detail pages.D. Meeting organizers can not use Cloud Scheduler to request meetings with customers, and have customers select preferred times before confirming the meeting.E. Administrators can add or remove the New Meeting Request button on multiple page layouts using the new Cloud Scheduler quick setup method.
B, C, E
What is the maximum number of values you can have in a picklist?A. 500 B. 250 C. 600 D. 1.000 E. 2.000
D
When converting a lead, what values are transferred to the opportunity? Select 2 answersA. Amount = Lead AmountB. Close Date = TodayC. Close Date = Last day in fiscal quarter D. Stage = First stage in list
C, D
What is the maximum of time triggers per Workflow Rule? A. 5B. 10C. 15D. 20
B
Which of the following features is not available in Professional Edition? A. Big Deal AlertB. WorkflowC. Account Sharing RulesD. Multi-Currency
B
If you are added to a Sales Team with read/write access you then have the ability to extend sharing on the opportunity to other users.A. TrueB. False
B
A Workflow rule can only be triggered when a record is created. A. TrueB. False
B
You must be a user of salesforce.com in order to Receive an email notification in the case escalation process:A. TrueB. False
B
Universally required fields always display on edit pages regardless of field- level security.A. True B. False
A
The automated case user will be listed on the case history for all actions that are system defined, including:Select 3 answers.A. When a case is automatically assigned using assignment rules B. When a case is escalatedC. When a case is created online via Web-to-CaseD. When a Workflow is Triggered
A, B, C
Organization-Wide Default Sharing Rule for Calendar Access Default is as Follows:A. Hide DetailsB. Hide Details and Add Events C. Show DetailsD. Show Details and Add Events
B
Maximum number of values allowed in a controlling field is:A. 500 B. 100 C. 300 D. 200
C
Universal Containers would like their sales reps to be able to send branded email invitations to customers for business meetings and to collaborate with customers from a branded Website to find a suitable meeting time.How can an Administrator accomplish this?A. Create a custom email template for invitations that displays your compant logoB. Add a company logo to meeting requests in SalesforceC. Create an external integration with Google calendar using Sites D. Enable Chatter to allow reps to Communicate with customers
B
When transferring an account from one user to another, which of the following options are selectable?Select 2 answersA. Transfer closed casesB. Transfer closed opportunities C. Transfer open activitiesD. Transfer closed activities
A, B
Time-dependent workflow - maximum triggers allowed per rule:A. Maximum of 10 time triggers per rule B. Maximum of 20 time triggers per rule C. Maximum of 40 time triggers per rule D. Maximum of 50 time triggers per rule
A
Which statement is true regarding dynamic dashboard:A. They show data from the perspective of the logged-in user.B. They are automatically created when you create a custom objectC. They perform calculations that standard dashboards cannotD. They display the source report as you hover over a dashboard component
A
Marketing and sales users at universal containers would like more visibility into lead and contact participation in this years trade show. How would an administrator build this into the application?Select 2 answersA. Create cross-object formula fields to display campaign member record details on a lead or a contact recordB. Alert lead and contact owners with workflow when a prospective customer regsiters for the eventC. Customize the campaign member related list on the lead or contact objectD. Create cross-object formula fields to display lead or contact record details on a campaign member record
B, C
How can chatter feed for Content can be used? Select 2 answersA. To store chatter posts in ContentB. To share files from a workspace to a feedC. To link a workspace to a chatter from ContentD. To search for files posted to chatter from Content
B, D
What must an administrator do to enable advanced currency management for an organization?A. Purchase unlimited edition licensesB. Request a feature license from salesforce.com C. Enable customizable forecastingD. Enable multiple currencies
D
Which is a capability of drag-and-drop dashboards? Select 2 answersA. Drag and drop a dashboard onto any page in salesforceB. Drag and drop records onto a dashboardC. Drag and drop reports onto a dashboard as the data source of the componentD. Drag and drop chart types onto a dashboard to create a component
C, D
Which is a capability of the cloud scheduler? Select 2 answersA. Allow a user to propose multiple meeting timesB. Automatic propose meeting times based on salesforce user calendars C. Sync a salesforce calendar with an outlook calendarD. Custom brand different invitations per customer
A, B
Which is a capability of chatter? Select 3 answers:A. Receive updates related to records followed by a userB. Share updates, files, and links with leads and contactsC. Receive recommendations for users and records to follow D. Follow people within salesforce organizationE. Post updates, files, links to chatter pages
A, C, D
What is the maximum number of records that return in a report without exporting the results?A. 65000 B. 2000 C. 3000 D. 1000
B
What can an agent do when resolving a case? Select 2 answersA. Email articles to a customerB. Create an article upon closing a case C. Assign data categories to a caseD. Attach only one article to a case
A, B
What type of field can a lookup filter be applied to? Select 3 answersA. Hierarchical relationship fieldsB. Master-detail relationship fieldsC. Relationship fields for records owned by queuesD. Lookup fields to the account, contact, user, and custom objects E. Lookup fields to the activity object
A, B, D
Which function can be performed using enhanced profile management? Select 2 answersA. Merge profilesB. Make mass permission modifications across multiple profiles C. Make mass profile name changesD. Edit profile permissions directly in a list view
B, D
Which email address option is available to override the from email address in a workflow email alert?A. An active administrator's email address B. A manual entered email addressC. An active user's email addressD. An organization -wide email address
D
Which step is not a part of creating custom application?A. Selecting tabsB. Adding a logoC. Selecting profilesD. Creating a custom object
D
A role has many to many relationships with the user? A. TrueB. False
B
Is it true that campaigns and opportunities have many to many relationship? A. TrueB. False
B
Using the following hierarchy, if a sharing rule exists granting operations person read/write access to sales management on the account object, what access does operations management have to sales management's accounts? Default access for the account object is public read only.Executive managementsales managementsales person operations managementoperations personA. NoneB. Read onlyC. Read/writeD. Read/write/transfer
C
File attachments, document tabs, and sales force content count towards data storage:A. TrueB. False
B
A record is modified on 1/1/2014. It meets criteria for a time-based workflow rule; this rule schedules an action for 7 days after rule execution. On 1/4/2014 the record is modified and no longer meets workflow rule criteria.On 1/5/2014 the record is modified and once again meets the initial time-based workflow rule criteria. How many workflow actions will execute and when?A. 1 on 1/8/2014B. 2 on 1/8/20014 and 1/12/2014 C. 1 on 1/12/2014
C
What would prevent a user from including fields when running a report?A. Field-level security & page layouts B. Page layouts onlyC. Field-level security onlyD. None of the above
C
The system administrator has created a new custom object and application. This individual now needs to populate the new object with 1000 records, which are formatted in a csv file. The import wizard is appropriate for this task.A. TrueB. False
A
You must create the business process before creating record types for each of these objects except?A. LeadB. Opportunity C. CaseD. Campaign E. Solutions
D
You can then associate each business process with one / more record types and make it available to users based on their:A. RoleB. ProfileC. OwdD. Licence typeE. Salesforce edition
B
Which of the following is an example of one-to-many relationships between standard objects?A. Opportunities to opportunity products B. Accounts to contactsC. Contacts to ticketsD. Contacts to accounts
B
When a user chooses to convert a lead, what can they optionally choose to update?Select 2 answers.A. An existing opportunity record B. An existing account recordC. An existing contact recordD. An existing lead record
B, C
Which is a capability of the service cloud console? Select 3 answers.A. It provides data visibility by combining a list view and related records on one screen.B. It allows agents to view key record information in the highlights panel.C. It preserves the context of calls using primary tabs and subtabs.D. It allows access to data by opening each record in a new window. E. It allows agents to take notes in an interaction log while on a call.
B, C, E
Changing the data type of an existing custom field can cause data loss in which following situations?Choose 2 answers.A. Saving a recordB. Mass exporting dataC. Changing to or from type date or date/time D. Changing to a currency from any other type
C, D
What is the maximum number of records to be printed in the printable view of a list view?A. 2000B. 100C. 1000 D. 200
C
Which step is required when configuring the salesforce for outlook? Select 2 answersA. Enable the chatter feed sync with outlook.B. Select sync direction and conflict behavior.C. Assign users and profiles to a configuration. D. Select the appropriate configuration template.
B, C
Which type of file is accessible through Content? Select 2 answersA. Files uploaded to the Documents tab B. Files uploaded to KnowledgeC. Files attached to a chatter profile post D. Files attached to a chatter group post
C, D
What are features of mobile lite? Select 3 answers.A. It is a free version that does not require a licenseB. Mobile lite is supported for partner portal users.C. A system administrator must enable mobile lite in order for users to be able to use it.D. Mobile lite users can view, create, edit, and delete accounts, assets, contacts, leads, opportunities, events, tasks, cases, and solutions.E. Administrators must assign users to a mobile configuration before it can be used by a user.
A, C, D
Sales management wants to stay informed when big opportunities are being closed. They have requested that they receive notification when opportunities with large amounts are closed. How can a system administrator accomplish this?Choose 2 answers.A. Opportunity update reminders B. Validation ruleC. Big deal alertsD. Workflow Email Alerts
C, D
When you transfer ownership of an account, the new owner will also gain ownership of the following records related to the transferred account automatically:Select 3 answers.A. Any notes that belong to the existing owner.B. All contacts that belong to the existing owner.C. All opportunities - open and closedD. All open activities assigned to the existing owner. Note that completed activities will not be transferred.
A, B, D
A user wants to delete some old cases. What considerations must the user take into account?Select 2 answersA. Related case comments are deleted B. Related contacts are deletedC. Related activities are deletedD. Related accounts are deleted
A, C
If an administrator needs to display the total of all closed won opportunities on the detail page of an account they can:A. Create a roll-up summary field to display the total B. Create a look-up field that calculates the sumC. Create a text summary field to reference the total D. Create a summary
A
What is found on a company profile? Select 5 answers.A. Language, locale, and time zone B. ProfilesC. LicensesD. Storage and used spaceE. Manage currencies F. Fiscal years
A, C, D, E, F
Will users have to use their security token when logging into connect for outlook if their ip range has already been added to a trusted ip range?A. YesB. No
B
If the org wide default is public read/write for an object, what feature in salesforce is needed to restrict access to that object?A. ProfileB. Role hierarchy C. Record type D. Page layout
A
If a user selects the manage members button on a campaign they will be able to select:Select 4 answers.A. Add members - searchB. Add members - import fileC. Edit members - searchD. Add member - profileE. Update & add members - import file
A, B, C, E
Which of the following are setting options for the user interface? Select 4 answers.A. Enable collapsible sectionsB. Show quick createC. Show custom sidebar components on all pages D. Transfer all open opportunities.E. Enable drag-and-drop scheduling on list views F. Enable chatter
A, B, C, E
After a custom fiscal year structure is defined, your company decides to use the gregorian calendar for fiscal purposes, you can return to the standard fiscal year calendar?A. TrueB. False
B
Which combination of objects is available when creating a custom report type for chatter reports?Select 2 answersA. Opportunities, followers, user feed B. Accounts, user feed, comments C. Users, user feed, commentsD. Chatter groups, members
C, D
Which of the following are standard salesforce objects? Select 4 answers.A. ContractB. Opportunity product C. Price bookD. TicketE. Solution
A, B, C, E
Which statement is true regarding chatter groups?A. Private groups are not displayed in the groups tab.B. Private group posts are visible to the owner and anyone above in the role hierarchy.C. Users with the "manage chatter groups" profile permission can create groups.D. Any chatter user can create public or private groups.
D
Which data can be synced using the new salesforce for outlook? Select 3 answers.A. Custom objects B. EventsC. LeadsD. ContactsE. Tasks
B, D, E
What is true about multi-day events? Select 2 answersA. Multi-day events have a start and end timesB. Multi-day events must be assigned to only one userC. There is not a recurring checkbox for multi-day events
A, B
Campaign influences allow users to report on which users influenced an opportunity.A. TrueB. False
B
If a lead associated to a campaign is converted, where is the campaign history tracked?Select 2 answersA. Campaign source field on the opportunityB. Activity history on the opportunity campaign C. This information does not convert overD. Campaign history related list on the contact.
A, D
Which functions are available with standard fields? Select 3 answers.A. Adding or removing non-required fields from the page layout. B. Changing field labelsC. Auto populate from related recordD. Adding help text to certain fields.
A, B, D
Which function is NOT available in the report builder interface, prior to running the report?A. SaveB. Printable viewC. Schedule future runs D. Show/hide detailsE. Export details
C
Who can gain access to folders? Select 3 answers.A. RolesB. Roles & subordinatesC. Account/ sales team members D. Public groups
A, B, D
Which of the following statements are true concerning email activation? Select 2 answers.A. The email activation feature requires that the user enter an activation code before logging onto a new computerB. The email activation feature cannot be disabledC. The email activation feature can be disabled by request to salesforce.com supportD. The email activation feature can be disabled through the ui
A, B
When you define a data validation rule, what else must you also define?A. Whether or not the field is requiredB. An error messageC. What email gets sent if the rule triggers D. Whether or not the record gets deleted
B
Once solution category browsing has been enabled for an org, a user must have what permission to add a category?A. Create on solutionB. Edit and delete on solutionC. Edit on solutionD. Create and edit on solution E. Manage categories
E
The access settings available when setting organization wide defaults are: Select 2 answersA. Private, public read only, public read write, public read write transfer and controlled by parentB. Not used to control the ability to create or delete recordsC. Are used to control the ability to create or delete records
A, B
When a record was created on july 1st, set to trigger a workflow on july 30th, but was edited on july 23rd to no longer meet the criteria. What will happen to the workflow?A. Put on holdB. Removed from the queueC. Workflow will fire on july 30th D. Workflow will fire on july 23rd
B
Who can manually share a record? Select 3 answers.A. The owner of the recordB. Anyone on the role hierarchy, directly below the owner of the record C. System administrator profileD. Anyone with modify all data on their profile
A, C, D
A system administrator needs to restrict users ability to view a dashboard. How can this be accomplished?Select 2 answersA. Restrict the access to the folder that the source report is locatedB. Create a sharing rule to restrict the accessC. Edit the dashboard properties to save it in a folder that is accessible to only certain peopleD. Restrict the access to the folder that the dashboard is located
C, D
A system administrator wants to do some maintenance on the system and begins by deleting custom fields that are obsolete. In which situation would he run into an issue?Select 3 answers.A. If the field is used in a validation ruleB. If the field is referenced in a report typeC. If the field is referenced in a workflow field update D. If the field is used in a formula field
A, C, D
A system administrator is performing maintenance on the system and is inserting new records. He accidentally performs an upload with the incorrect information. What options does the system administrator have?Select 2 answersA. Mass delete with the mass delete wizardB. Delete the records with the import wizardC. Delete the records with the data loaderD. Delete the records with the microsoft outlook plugin
A, C
You can share the dashboard components snapshot with everyone in the company with chatter?A. No, we cannot share with the companyB. No, we cannot share with people who do not have access to the dashbaord C. Yes we can share, but only people having access to dashboard will be able to see the dataD. Yes and everyone will be able to see it regardless of access to dashboard
D
Queues cannot be created on which object in salesforce.com?A. LeadB. CaseC. AccountD. Custom object
C
Can an administrator change the profile settings of the standard Solution Manager profile?A. YesB. NoC. Depends on the setting of the administrator profile
B
Which of the following is not a valid business process in salesforce.com?A. Sales processes B. Marketing process C. Lead processesD. Support processes E. Solution processes
B
Inline editing is available in visual force pages?A. True B. False
A
What is the significance of primary master - detail relationship in a junction object?A. Look and feel is inherited from primary master objectB. Record ownership is inherited from primary master object C. No such significanceD. Both A & B
D
Which of the following objects cannot be imported via the salesforce.com import wizard?A. LeadsB. AccountsC. Opportunities D. Solutions
C
A custom field is made read only from the field level security and required from page layout. The field will be:A. Read only for the userB. Required for the userC. Throws an error and don't allow to make read only field mandatory from page layoutD. User is given a choice in a pop up window
A
How many fields can be enabled for tracking on a custom object?A. 10B. 20C. 30D. 40E. None of the above
B
Can the user records be permanently deleted from salesforce.com?A. YesB. NoC. Depends on profile settings of the administratorD. User records can be archived so that they are available on request
B
How many custom summary formula fields are allowed on a single report?A. 5B. 10C. 15D. 20E. No limit
A
Which of the following is not a Roll-up summary field operation?A. SumB. MaxC. MinD. Count E. Average
E
Which of the following is not part of the profile?A. User licenseB. Page layoutC. Record typesD. Field level security E. Roles
E
Is it possible for a user to see different set of data in report and in a dashboard based on the same report?A. Yes B. No
A
Which import functionality of salesforce.com should be used if one needs to import the 30000 Cases in salesforce.com?A. Import wizardB. Data loaderC. Any one of A or B D. None of A or B
B
Which type of reports can't be used to create groups of data or charts?A. TabularB. SummaryC. MatrixD. None of the above
A
How many custom fields can be created on an object in an unlimited edition?A. 100B. 500C. 800D. Unlimited fields
C
All dashboard viewers see data based on the security settings of the running user—regardless of their own personal security settings?A. True B. False
A
How many Roll-up summary fields can be created in the Enterprise edition on a custom object? (release W16)A. 10B. 25C. 50D. No restriction on no. of fields
B
What happens when a user owns an opportunity record but does not have the read permission on opportunity object?A. He still sees the opportunity recordB. He is not able to see the opportunity record C. This case can never arise
B
Conditional highlighting cannot be used for?A. Tabular reportsB. Summary reports C. Matrix reportsD. None of the above
A
Which feature in sfdc combines a list view and related records into one screen with different frames so that users have all the information they need when interacting with salesforce.com?A. Accounts B. AssetC. Console D. Call center E. Campaign
C
A sales team is a set of users that normally work together on _________ ?A. AccountsB. LeadsC. Opportunities D. ContactsE. Cases
C
On which OWD sharing defaults can sharing rules NOT be defined?A. OWD is privateB. OWD is public read onlyC. OWD is public read/writeD. Sharing rules can be created on any of the above
C
Which of the following is an automated process your organization can use to approve records in salesforce.com?A. Validation process B. Approval process C. Workflow rulesD. Record types
B
Which of the following email template cannot be used to send a mass email?A. TextB. Html with letterhead C. Custom htmlD. Visualforce
D
Which of the following does not need business process?A. LeadsB. Opportunities C. ContactsD. Cases
C
With sharing rules one can make automatic exceptions to the Organization- Wide default for defined sets of users.A. True B. False
A
An opportunity that reaches the threshold with 80% probability will trigger additional alerts if the probability subsequently goes higher to 85%.A. YesB. NoC. Depends on the settings
B
Which of the following types of packages can be upgraded?A. Managed packagesB. Unmanaged packages C. Both A & BD. None of the above
A
Auto response rules work on which objects?A. Leads and casesB. Leads and accountsC. Accounts and opportunity D. Account and cases
A
Which of the following feature allows you to send an email when an opportunity reaches a threshold value?A. Validation rule B. Big deal alertC. Opportunity alert D. Big ticket email
B
How many ranges can be defined in the case of a conditional highlighting?A. 2 B. 3 C. 4 D. 5
B
When are the formula fields re-calculated?A. Every 15 minutesB. Every time they are seen (viewed) C. After every DML operationD. Admin can set the time of refresh
B
How do you find out that the approval process is edited?A. Last modified by fieldB. Audit trailC. History record on approval page layout D. All of the above
D
Formatting of report is maintained when it is exported via printable view?A. True B. False
A
Which of the following is a salesforce.com definition for a lead?A. Any person, organization or company that may be interested in your products and services, not yet customersB. An organization, individual or company involved with your business such as customers, competitors and partnersC. Any potential revenue-generating event i.e. "sales deal" D. Any individual or influencer associated with an account
A
How many solution records can be imported via import wizard?A. 500B. 5,000C. 50,000D. Solution records cannot be imported via import wizard
C
What should be the advanced filter conditions to meet the requirement "find contacts owned by poo that have a title of cfo, functional role of cfo, or reports to the cfo?"1) title equals cfo2) functional role equals cfo 3) reports to equals cfo4) contact owner contains pooA. (1 or 2 or 3) and 4 B. (4 and (2 or 3)) or 1 C. (1 or 2 or (3 and 4) D. (1 and (2 or 3)) or 4
A
If you delete an email from a case and then delete the case, you will not be able to retrieve the deleted email from the recycle binA. True B. False
A
How many user records can be imported via import wizard?A. 500B. 5,000C. 50,000D. User records cannot be imported via import wizard
D
Reports show only the information you can access, whereas dashboards show information which you cannot normally access.A. True B. False
A
Which of the following is true about page layouts?A. Control the layout and organization of detail and edit pagesB. Control which fields, related lists, and custom links users see, on detail and edit pages onlyC. Control which standard and custom buttons display on detail pages and related listsD. Determine whether fields are visible, read only, or required, on detail and edit pages onlyE. All of the above
E
To email a report to other users, the report must be in a public folder with access granted to the other users?A. True B. False
A
Which of the following are not controlled by the page layouts?A. Custom fieldsB. SectionsC. Related listD. Custom buttonE. Validation rule error message
E
If a field is visible in the search layout but hidden for certain users via the field-level security settings then which of the following statement is true?A. The field-level security overrides the search layout and the field will be hidden for all usersB. The field will still be visible in search layout to all the usersC. The field-level security overrides the search layout and the field will be hidden for those usersD. None of the above
C
If a report is run which returns 20,000 records thenA. All 20k records are displayed in the UIB. First 2k records are displayed in the UIC. 10 reports each having 2k records are created D. Report fails and an error is reported
B
Which one of the following is a salesforce.com definition for an opportunity?A. Any person, organization or company that may be interested in your products and services, not yet customersB. An organization, individual or company involved with your business such as customers, competitors and partnersC. Any potential revenue-generating event i.e. "sales deal" D. Any individual or influencer associated with an account
C
What does the dashboard snapshot on the home page display?A. Only the dashboard determined by the system administrator B. You cannot display a dashboard on the home pageC. The first two rows of any of your available dashboardsD. The first row of any available dashboardsE. The complete dashboard set by the user himself
D
Which of the following make a user record unique?A. ProfileB. Email ID C. Username D. Role
C
Which of the following cannot be used to customize your home pageA. Company logo (image) B. Dashboard snapshot C. Custom linksD. Custom formula field
D
It is possible for an account to be part of multiple Territories?A. Yes B. No
A
Though multiple campaigns can be influential, you can only designate one campaign as the primary campaign source on the opportunity?A. True B. False
A
Which of the following settings directly affects date fields to display as mm/dd/yyyy?A. LocaleB. Time zoneC. LanguageD. Default currency
A
For custom object records to appear in search results, an associated tab needs to exist, but does not have to be visible to users.A. True B. False
A
Which of the following statements is true?A. Tasks allow you to track the specific actions you plan to perform or have performed; email alerts cannot track specific actionsB. Email alerts allow you to track the specific actions you plan to perform or have performed, tasks cannot track specific actionsC. Email alerts and tasks allow you to track the specific actions you plan to perform or have performedD. Email alerts and tasks cannot track the specific actions you plan to perform or have performed
A
_________ are words or short phrases that users can associate with most salesforce.com records to describe and organize their data in a personalized way?A. Categories B. TagsC. GroupsD. Libraries
B
Recent items use the?A. Edit pagelayout B. Detail pagelayout C. SidebarD. Related list
C
__________ are a collection of force.com components and applications that are made available to other organizations through the appexchange.A. ApplicationB. ObjectC. Workflow rules D. PackagesE. Visual force page
D
Which of the following is used for automatically opening records by an administrator when they meet a data trigger point?A. Manual sharingB. Criteria based sharing rules C. OWDD. None of the above
B
When importing records using the Data Import Wizard, what conditions will cause a record to not be imported?Select 2 answersA. The value of a field doesn't meet the data validation criteria. B. The import file does not contain the Salesforce ID.C. A universally required field is left blank.D. A picklist value does not exist in Salesforce.
A, C