4 Characteristics of CS
making sure customers are satisfied and will continue to buy products or services of a company.
What do CSRs do?
Answer questions, provide technical assistance, protect customers privacy, meet their needs, and provide good value.
What does too much negative customer service result in?
lost revenue
External Customers
Are consumers who purchase goods and services from a business (customers, consumers, purchasers, etc)
Internal Customers
Are the people who work for that business or who do business with that company (employees, customer service representative, or vendors etc.)
Examples of External Customer Service
greeting people
Examples of Internal Customer Service
interacting with your business