If a patient declines treatment, the physician may override their decision if it is in the patient's best interest.TrueFalse
False
The brain works best when it is managing multiple tasks at a time.TrueFalse
False
Block scheduling works best for which types of tasks?a. Data entryb. Document signingc. Filingd. All of the above
d. All of the above
Every single interaction in a healthcare setting can affect __________.Select one:a. The waiting roomb. Patient satisfactionc. Self-talkd. Billing
b. Patient satisfaction
Rapport is a good technique to use to __________.a. Improve patient satisfaction b. Manage changec. Organize tasksd. Manage time
a. Improve patient satisfaction
Conflict can occur in any organization when employees with different backgrounds and priorities work together.True False
True
Asking closed-ended questions is a good way to improve patient satisfaction.TrueFalse
False
A __________ is a method used to measure your work skills.a. Timecardb. Performance appraisalc. Code of ethicsd. Checklist
b. Performance appraisal
Decreased productivity is a benefit of organization.TrueFalse
False
__________ is putting tasks in the order they must be completed.a. Communicatingb. Prioritizingc. Anticipatingd. Multitasking
b. Prioritizing