What are the hours of operation?
Store:Sun-Wed: 11am-11pmThurs-Sat: 11am-12amKitchen:Closes 30 mins before store (Sun-Wed: 10:30; Thurs-Sat: 11:30)
How many Zipps are there in the valley?
14
What sauce comes with the Philly Steak Rolls/Cheesy Green Chili Chicken Rolls?
Philly Steak Rolls (2): Horsey RanchCheesy Green Chili Chicken Rolls (2): Sweet Jalapeno
How many wings come with an order?
10
What flavor of wings do we offer?
Golden & Buffalo
Levels of heat on wings?
Mild, Medium, Hot, Extra Hot (can serve dry)
Can we serve all wing flats or drumsticks?
no
Can we grill our wings for them?
no
What appetizers do we want our staff warning our guests of their spice levels?
Golden/Buffalo hot & extra hot wingsQuesadilla (cajun spices)
What is the most important thing when ringing in an order?a. How can you go about accomplishing this?
Order accuracya. Writing down and repeating back
How do we want you to signify a guest has been greeted?
Bev Naps
What are the ingredients in the nachos?
Homemade chips smothered in cheddar mozzarella. Served with a side of salsa, sour cream, and guacamole. Add shredded chicken for $2 or add spicy sirloin for $3. Add any or all veggies for $1: diced tomatoes, pickled jalapenos, black olives
What was the special today? Tonight? (Saturday)
Weekend Hangover: 11am-4pmSaturday nightly specials: 8pm-closeLate night specials: 10pm-close
Name three things you did before being able to be checked out?
1. Lined baskets2. Dishes3. Rolled mats
What was today's extra side work duty?
Preclose
What soups do we carry?
1. Chicken noddle2. Chicken tortilla3. Clam chowder4. Tomato florene
If someone orders soup or chili what should you ask them?
Cup or bowl
Why don't we want you sitting at a table with your guests?
Distracting yourself from other tables
On a scale of 1 to 5, 1 being most important, list the priority of each task: run drinks, close out tables, do side-work, greet guests, run food.
1. Greet guests2. Run drinks3. Run food4. Close out tabs5. Do side-work
List the First 3 Steps our our Steps of Service?
1. Greet customers within 2 mins with bev naps2. Drink order3. Return with drink order in less than 2 mins
If you find yourself with nothing to do; what should you do?
1. Run drinks2. Run food3. Side work
Describe our Buffalo Chicken Salad.
Lightly breaded chicken breast tossed in our medium buffalo sauce on a bed of chopped romaine, crisp celery, carrots, blue cheese dressing & crumbles.
List the ingredients in the Pepper Jack Focaccia. a. Is there a dipping sauce served with this focaccia? If so, what is it?
Grilled chicken breast, crispy bacon, fresh avocado, melted pepper jack cheese and garlic mayo. a. Yes, served with a side of sweet jalapeno dressing for dipping.
Is there cheese in the Chicken Focaccia? If yes, what kind?
No
Describe the Golden Focaccia.
Lightly breaded chicken breast, golden medium sauce, ranch dressing, and mozzarella cheese.
List the ingredients in the Ranch Chop Salad.
Grilled chicken, mixed greens, corn, black beans, pepper jack cheese, fresh salsa, tangy barbecue sauce, ranch dressing & topped with fresh tortilla strips.
Describe the Fried Chicken Salad. What dressing comes with it?
Chopped romaine lettuce, ripe tomatoes, shredded cheese, breaded chicken breast, sliced carrots, honey mustard dressing & fried onions.
What is in the Scorch Focaccia?
Grilled chicken breast, bacon, pickled jalapenos, pepper jack cheese, chipotle pepper and chipotle mayo.
How would you describe our focaccia bread to a guest?
Not as thick as pita bread but not as thin as a tortilla. A form of a wrap.
What kind of beef is on the Taco Salad?a. What kind of chicken is on the Taco Salad?
Spicy Sirloina. Shredded Chicken
List 7 different dressings we carry:
1. Lemon vinaigrette2. Balsamic vinaigrette3. Honey balsamic4. Light olive vinaigrette5. Ranch6. Blue cheese7. Caesar8. Sweet jalapeno9. Honey mustard10. Oil & vinegar11. Thousand island
Both the Chicken and Monaco Focaccia have chicken that is marinated in what?
Honey mustard
Can a guest order any salad with any dressing of their choice?
Yes
What do we bring to every table once a food order is placed?
Table setup: basket of napkins, silverware, and wet wipes if needed.
What is our transfer policy?
1. Introduce table to server taking over2. Let new server know how much the guests have had to drink3. Original sever gets 10%
What is our seating policy?
Half of the party has to be present to get a table
What is our big beer policy?
4 big beer limit. Once a guest is on their 4th big beer, tell the manager. If the guest orders a 5th big beer, a manager has to approve and will bring it to them.
Why and when do we charge for extra dressing and sauces?
Always charge for extra dressing and sauces because it is homemade.
What forms of ID do we accept at Zipps?
Drivers license, passport, state ID, Canadian license.
What draft beers do we have on tap?
Domestic: 1. Bud Light 2. Coors Light 3. Michelob Ultra4. Miller LitePremium: 1. Blue Moon2. Dos Equis Lager Especial3. Modelo Especial4. Alaskan Amber5. Juicy Haze IPA6. Firestone Walker 8057. Cali Squeeze Blood Orange Specialty Craft: 1. Zipps Prickly Pear by Grand Canyon Brewing2. Lagunitas IPA3. Lagunitas Hazy Wonder IPA4. Stella Artois
How many ounces are our hamburgers?a. Single Patty:b. Double Patty: c. Triple Patty (Mighty Burger):
a. 4.5 ozb. 9 ozc. 13.5 oz
What courses do we expect a 2-minute check back on?
1. Appetizers 2. Entree
What are the bread choices we ask a customer when they order a sandwich?
1. Wheat2. Rye3. Sourdough4. Bun
Name 3 Specialty Burgers and their ingredients.
1. Bacon cheeseburger: traditional american cheese & two slices of crispy bacon.2. Black & blue burger: cajun spices, crumbled blue cheese & blue cheese dressing. 3. Mushroom swiss burger: melted swiss cheese & fresh sauteed mushrooms
Unless a customer specifies, at what temperature do we cook our hamburgers?
Medium
When modifying a menu item, what is an appropriate substitute?
Equal or lesser value
List the ingredients in the Club Sandwich.
Turkey breast, ham, crispy bacon, Swiss cheese, lettuce, and tomato. Served on sourdough, wheat, or rye bread, with a touch of mayo.
What is the upcharge for substituting a cup of chili for the soup when ordering the lunch special?a. Upcharge for substituting a Caesar Salad for the side salad?b. Upcharge for cheese fries?
$0.75 a. $1b. $1.75
What is the most important thing to do when exposing food in the window?
Make sure tickets match food
If someone complains about his or her food taking a long time what should you do?
Talk to a manager or the expo
Which burger patties are cooked well when ordered?
Any patty can be cooked well if guest asks. Otherwise they come medium
When do we offer 1/2 Soup/Sandwich Specials?
Monday-Friday 11am-3pm
At what time does someone under the age of 21 need a LEGAL GUARDIAN? a. At what time are we strictly 21 and over?
...
What is the difference between a Gift Card, a Gift Certificate, and Zipps Bucks?
1. Gift card: a person purchases it 2. Gift certificate: company gives out as a "prize"3. Zipps bucks: given if something is wrong with service
When should we offer refills to a table?
When glass has 33-25% left
What sides do we have to accompany a customer's meal?
1. French fries2. Onion rings3. Sweet potato chips4. Half & Half5. Side salad
What is the split charge, why do we have it, and when should we use it?
Split charge is $2.00 and we use it when people want to split food and can do two separate sides.
What are the 3 types of dessert skillets we have? What are they served with?
1. Chocolate Chip Cookie Skillet2. White Chocolate Macadamia Nut 3. Brownie skilletServed with 2 scoops of vanilla ice cream
How would you describe our pizza? What size is our pie and how many slices does it serve?
New York Style Pizza with thin, crisp crust. 18 inch pie that serves 8 slices.
Name the items that we have on the kid's menu. Is there a drink included?
1. Kids Zipps Burger2. Kids Chicken Fingers3. Kids Chicken Skewers4. Kids 2 Slices of Cheese Pizza5. Kids Quesadilla6. Kids Corn Dogs7. Healthy Kid (grilled chicken breast)8. Kids Grilled Cheese9. Kids DogYes, a drink is included.
Define the following drink terms: a. Neat:b. Press:c. Dry: d. Rocks:e: Up: f: Dirty: g. Shaken:
a. No iceb. With sodac. With vermuthd. On icee. Martini glassf. with olive juiceg. mixed in a shaken glass
What type of fish do we serve?
Pacific cod
Describe the Fish Tacos and what they come with.
Large burrito style taco wrapped in a soft tortilla with beer battered fried Pacific cod, crisp cabbage, cilantro and chipotle mayo on the side. Served with chips and salsa.
List the ingredients in the Burrito.
Chicken breast, black beans, corn, cilantro, red onions, and pepper jack cheese wrapped in a flour tortilla served with chips and our homemade salsa, fresh guacamole, and sour cream.
Describe the chicken we serve in our Tacos?
Shredded and spicy, as it is marinated in red sauce. Premade so cannot change the spice.
How many tacos come in an order? Can you mix and match beef and chicken?
Comes with 3 tacos. Yes, you can mix and match.
What is a MOAB (Mother of All Brownies)?
Fresh baked brownie topped with a scoop of vanilla ice cream, caramel, & powdered sugar.
Name 5 things a health inspector may check?
1. Washing hands2. Sanitizer buckets3. Temps in kitchen4. Labels with dates5. Cups with tops
What's the brand name of our house wines?
Salmon creek
What are the cook times for the following:a. Wingsb. Extra Crispy Wingsc. Extra Extra Crispy Wings
a. Wings: 12 minb. Extra Crispy Wings: 15 minc. Extra Extra Crispy Wings: 18 min
If a guest orders ANY food "To Go" that is on special do we charge a "To Go" charge?
Specials are dine-in only.
If a guest is extremely hungry or in a rush, what menu items would you suggest?
1. Chips and Salsa2. Salads 3. Soup/Chili4. Mozarella Sticks
Name 3 premium wines we serve.
1. Kendall Jackson Chardonnay2. La Crema Chardonnay3. Norton 1895 Malbec
What step of service do we require to help maintain the table?
Pre bussing
Can a customer order half Golden Wings and half Buffalo Wings?
No
Should you ask customers how they would like their burger cooked?
No
What glass does an adult milk come in?
Tall rocks
What is the proper way to ask someone if they are ready for their check?
Wait until they ask you for the check
What will a good attitude ensure you?
Good tips and work schedule
If there is a table in your section that closed out with another server, what should you do?
...
What are 5 things you can be doing if it is not that busy in your section?
1. Run food2. Run drinks3. Dishes4. Clean5. Pre bus
On a scale of 1 to 6, 1 being most important, list the priority of each task: sweep the floor, run food, run drinks, fill the wells with ice, close out a guest, check the bathroom
...
Why should we repeat all orders back to guests?
To achieve order accuracy
Why should you bring small change to work with you?
So that if someone pays in cash and needs change, you have it on you
Name 3 uniform infractions you can be sent home for.
1. Shoes with laces2. Rips in pants3. Uncovered tattoo
Name 3 things that can increase your level of service, yet aren't required by our Steps of Service.
...
If you have nothing to do; what should you be doing?
1. Running food2. Running drinks3. Sidework
Can you spend too much time with a guest? Why?
Yes, if you spend too much time at one table, you are neglecting your other tables.
What are the AZ Liquor Laws in regards to the amount of alcohol a person can have in front of them at any one time? (How many ounces/glasses/etc...)a. Beerb. Liquorc. Beer/Liquor/Wine at the same time?
a. 50oz beerb. 4oz liquorc. 1 liter of wine
What are the weekend hangover specials?
1. $4 Zipps Prickly Pear Pints * Hard Seltzers2. $5 Zipparitas (+1 per flavor)3. $5 Tito's handmade vodkas4. $5 Tito's bloody mary's * tito's screwdrivers5. $5 Mimosas * Premium Pints6. $6 Beer cheese pretzels7. $6 Domestic 32 oz Drafts * Desert Donkeys 8. $6 Bulleit Rye Bourbon Peaches9. $8 Zipps Spicy Chicken Sandwiches10. $10 Specialty Burgers ($4 split charge)11. Premium Pitchers (min 2 people)12. $15 Build a Bucket! Mix & Match: 5 Domestic Bottled Beers OR 4 Premium Bottled Beers (min 2 people)
Name the draft beers on tap.
...
What are 2 questions you can ask someone if you feel their ID may be false?1. 2.
...
What should be left on the table after someone has tabbed out?
...
What should you do when handing back a customer's credit/debit card?
Say their first or last name when handing the card back
What comes with the Zipps Dog and what kind of bun does it come on?
Vienna beef hot dog served on a steamed bun with diced onions, chopped tomatoes, and relish on the side. Served with your choice of side.
Describe the Scorch Burger:
Pepper jack cheese, pickled jalapenos, crisp bacon, chipotle pepper and our chipotle mayo.
What brand hot dog is the Corn Dog made from?
Vienna
What comes on the Blueberry Spinach Salad?
Spinach lettuce, toasted almonds, goat cheese, and dried blueberries tossed in our delicious lemon vinaigrette dressing. Add chicken for $3.
How many tacos come in an order?
3
What kind of meat do we offer on the tacos?
1. Shredded chicken2. Shredded sirloin
What is the price on a Specialty Burger?
$13
What does it mean to "Jimmy it" on a tenderloin Focaccia?
Additional $1.50 to add mozzarella and sauteed mushrooms
What does it mean to "Reubenize" a turkey sandwich?
Additional 0.75 to lose the lettuce, tomato, & mayo. Add Swiss cheese, Thousand Island dressing & sauerkraut.
How many Pretzel bites come in an order? How many ounces of cheese?
4 pretzels and 3 oz of cheese
Describe Southwest Chicken Sandwich:
Grilled chicken breast, melted pepper jack cheese, and fresh avocado slices smothered in our sweet jalapeno dressing, served on a bun.
Can someone order a fried egg on a burger?
Yes for an additional $1.50
Describe our zippapillas:
Fresh fried dough bites dusted with powered sugar and topped with your choice of honey or caramel and a scoop of vanilla.
How much shrimp comes with the Peel and Eat Shrimp?
Half a pound
What new menu items should you warn your guests about due to its spicy content?
1. Hot & extra hot golden and buffalo wings2. Quesadilla3. Zipps Spicy Chicken Sandwich4. Scorch Focaccia5. Scorch Burger6. Black and Blue Burger7. Green Bay Chili 8. Turkey Breast Chili
What kind of cheese comes on our new tacos?
Cotija cheese
List the ingredients in a BELT
Crispy bacon, two fried eggs, lettuce, tomato, and garlic mayo on sourdough bread.
What kind of cheese comes on the Buffalo Chicken Sandwich?
Bleu cheese
Describe the Rueburger:
Swiss cheese, crisp sauerkraut, thousand island dressing.
What kind of lettuce does the Zipps Chop Salad come with?
Iceberg wedge chopped
What is the new dressing we are now offering:
lemon vinaigrette
How would you describe the Golden Focaccia?
Lightly breaded chicken breast, golden medium sauce, ranch dressing, and mozzarella cheese.
What is the upcharge to add veggies to our Nachos? What veggies are they?
Add any or all veggies for a $1: diced tomatoes, black olives, pickled jalapenos
Describe the Peanut Butter Burger
Peanut butter and bacon. Jelly on the side.