States that a company is dedicated to quality practices and is continually working to ensure that it is producing at the highest level possible. (Global Standards)
ISO: International Organization for Standardization
After several trials we decide to implement our new procedure to eliminate quality defects. Which stage of PDCA are we in?
Act (trialing is doing, after trial success we act)
We measure the effectiveness of our trial of a new procedure. Which phase of the PDCA are we in?
Check
Focus on eliminating anything that does not add value to customers or satisfy the customers' need
Lean
Name the quality principle: understand customers' current and future needs and strive to meet or exceed those needs
A focus on customers
Name the quality principle: People at all levels of the organization must be fully engaged and involved in the pursuit of quality to maximize its benefits to the organization
Engaged Colleagues
Name the quality principle: ensure consistency and efficiency among organization-wide activities
Systems Approach
Name the quality principle: These informed decisions reduce bias and foster trust in decisions and plans
Fact-based decisions
Prevent defects from occurring
Quality Assurance
Assess performance and recommend corrective action
Quality Control
Training
Quality Assurance
Reactive—take action once the problem has occurred
Quality Control
Proactive—take action before the problem can occur
Quality Assurance
Quality Control Charts
Both QA and QC
Providing a high-level view of the complete process
SIPOC : an acronym that stands for Supplier-Input-Process-Output-Customer
Ensures that you take a broad view of work instead. You'll take into account the quality of the work and materials that suppliers provide to the process, as well as how the outputs of the process are perceived and used by customers
SIPOC
Prevents mistakes from being incorporated into an entire batch of a product
SPC Statistical Process Control
The responses are limited ("yes" or "no"), and results are absolutes—they either fit the response or they don't.
Attribute
Data allows you to evaluate information as part of a range rather than as an absolute—results can be rated on a scale (at any point between 0 and infinity, including decimals).
Variable
What types of variation will a control chart display?
Special cause and Common cause variation
Ishikawa claimed that these seven tools could be used to solve __________ of the quality-related problems organizations see
90% - 95%
Graphic representations of data that help teams address problems
Seven basic tools of quality
Used to illustrate performance measurements over a period of time
Run chart Keyword: Over Time
Name two quality tools to identify process problems
Flow Chart (Where) and Cause and Effect Diagram (Why)
Graphic representation of the steps that make up a process
Flowchart
This tool is an easy way to collect and tabulate data
Check sheet
Quality tools used to graphically display distribution
Histogram and Pareto Chart
Measures how continuous data is distributed over various ranges
Histogram
Used to show categories in highest to lowest order
Pareto Chart
Displays a relationship between two variables
Scatter diagram
Methodology that works to eliminate variation and increase the capability of processes to meet requirements successfully
Six-Sigma
Waste is removed from all of the activities in a process
Lean
Contain all of the steps, processes, and communication involved in the production of goods or services
Value Stream
Providing customers and stakeholders* with the right parts in the right place at the right time
Just-in-time