Revolutionary changes in operations are advocated by proponents of which of the following?
A. Business process reengineering
B. Electronic Commerce
C. Total Quality Management
D. Manufacturing Strategy
E. Mergers and acquisitions
A. Business process reengineering
When a company seeks to match the benefits of a successful position while maintaining its existing position in offering customers a variety of differing services, what is this process called?
A. Operations capability analysis
B. Straddling
C. Order qualif
B. Straddling
An activity-based map is which of the following?
A. A network guide to route airlines
B. A listing of activities that make up a project
C. A network that shows how a company's strategy is delivered to customers
D. A facility layout schematic noting what i
C. A network that shows how a company's strategy is delivered to customers
In the operations strategy framework proposed in the textbook, which of the following is a support platform?
A. Sales force management
B. Information management
C. Production scheduling
D. Corporate management
E. Customers
B. Information management
Capabilities of a service organization that are derived from activities that transform material or information and tend to provide low cost and high quality advantages are classified as which of the following?
A. Process-based capabilities
B. Systems-base
A. Process-based capabilities
A reason for studying operations management is which of the following?
A. OM is essential for understanding organizational behavior
B. Most business graduates do OM work regardless of their job title
C. Concepts and tools of OM are useful in other functio
C. Concepts and tools of OM are useful in other functions of business
Operations management does not involve which of the following?
A. Science decision-making tools
B. Industrial engineering issues
C. Line management responsibilities
D. Improving operating systems
E. Portfolio management
E. Portfolio management
In the production system of a hospital, a patient is considered a primary input. A primary transformation function of the same system is which of the following?
A. Healthy individuals
B. Health Care
C. Well-prepared food
D. Storage and redistribution
E. A
B. Health Care
In viewing a department store as a production system a department is considered a primary input into that system. A primary transformation function of the same system is which of the following?
A. Stock pickers
B. Well-prepared food
C. Storage Bins
D. Sto
E. Filling Orders
Operations management decisions can be classified into which of the following broad areas?
A. Financial-related decisions
B. Marketing-related decisions
C. Operational planning and control decisions
D. Human Resource-related decisions
E. Functionally focu
C. Operational planning and control decisions
Capabilities of a service organization that are derived from the ability to master new technologies, design and introduce new products , and bring new plants on line significantly faster than one's competitors are classified as which of the following?
A.
C. Organizational-based capabilities
The effect of the lack of synchronization among supply-chain members is referred to as which of the following?
A. Forward buying
B. Continuous replenishment
C. Bullwhip effect
D. Metcalf's law
E. Being out of step
C. Bullwhip effect
Which of the following is an organizationally-driven reason for outsourcing?
A. Enhance effectiveness by focusing on what you do best
B. Turn fixed costs into variable costs
C. Generate cash by transferring assets to the provider
D. Give employees a stron
A. Enhance effectiveness by focusing on what you do best
Which of the following is an improvement-driven reason for outsourcing?
A. Improve operating performance
B. Give employees a stronger career path
C. Generate cash by transferring assets to the provider
D. Turn Fixed costs into variable costs
E. Commercial
A. Improve operating performance
Which of the following terms best describes the ability of a company to deliver highly customized products and services to different customers around the world?
A. Customization
B. High customization
C. Mass customization
D. Global Sourcing
E. None of the
C. Mass customization
Which of the following of fisher's product categories includes fashionable clothing, personal computers and other products that typically have a very brief life cycle?
A. Functional products
B. Dysfunctional products
C. Innovative products
D. Bullwhip pro
C. Innovative products
When implementing a JIT production system a stabilized schedule is achieved using which of the following?
A. Level scheduling
B. Demand pull
C. Freeze window
D. Reduce lot sizes
E. Bottom-round management
A. Level scheduling
To implement a Kanban pull system the firm would do which of the following?
A. Reduce lot sizes
B. Force demand
C. Hire a consultant
D. Bottom-round management
E. Implement group technology
A. Reduce lot sizes
In trying to implement a JIT production system you should work with vendors to do which of the following?
A. Reduce lead times
B. Focus workstation capacities
C. Backflush
D. Provide quality at the source
E. Heijunka
A. Reduce lead times
To implement a flow process in developing a JIT system a firm might do which of the following?
A. Improve capacity utilization
B. Build product in anticipation of demand
C. Reduce setup/changeover time
D. Eliminate some fixed costs
E. Implement groupware
C. Reduce setup/changeover time
To implement a flow process in developing a JIT system a firm might do which of the following?
A. Balance workstation capacities
B. Standardize product configurations
C. Process design with product design
D. Adopt a kaizen philosophy
E. Implement top-down
A. Balance workstation capacities
In an overview of the major operations planning activities in a typical organization, which of the following activities precedes aggregate sales and operations planning?
A. Process planning
B. Workforce scheduling
C. Master production scheduling
D. Materi
A. Process planning
Which of the following are related to JIT?
A. A philosophy of waste elimination
B. Lean consumption
C. Never running out of inventory
D. The Waehi-Sabrau method
E. Full use of capacity
A. A philosophy of waste elimination
In the textbook Toyota's Fujio Cho expanded the definition of JIT by identifying which of the following types of waste to be eliminated?
A. Excess quality
B. Overproduction
C. Underproduction
D. Environmental
E. Over-thinking
B. Overproduction
In the textbook Toyota's Fujio Cho expanded the definition of JIT by identifying which of the following types of waste to be eliminated?
A. Overproduction
B. Excess quality
C. Preventive maintenance
D. Product defects
E. Kaizen
D. Product defects
In the textbook Toyota's Fujio Cho expanded the definition of JIT by identifying which of the following types of waste to be eliminated?
A. Heijunka
B. Motion
C. Excess capacity
D. Underproduction
E. Excess demand
B. Motion
Which of the following are key inventory reduction targets under JIT?
A. FIFO inventory
B. Hidden inventory
C. Safety stock inventory
D. Lost inventory
E. Ladder inventory
B. Hidden inventory
Which of the following address elimination of waste under JIT?
A. Info-matic warehouse networks
B. Outsourced housekeeping
C. Quality at the source
D. Backflush
E. Bottom-round management
C. Quality at the source
One of the characteristics that distinguish a manufactured product from a service product is which of the following?
A. Customers are always directly involved in creating the output
B. Customers often directly interact with manufacturing workers
C. A manu
C. A manufactured product is a tangible, physical item
Which of the following product attributes is a value added service?
A. Quality
B. Field support
C. Cost
D. Effectiveness
E. Speed
B. Field support
Which of the following is a core service attribute?
A. Quantity
B. Transportation
C. Price
D. Color
E. Weight
C. Price
Which of the following gurus are credited with helping to develop total quality management?
A. F.W. Harris
B. Lillian Gilbreth
C. J.M. Juran
D. George B. Dantzig
E. Richard Chase
C. J.M. Juran
Which of the following individuals are credited with helping to transplant Japanese methods of total quality management to the United States?
A. Harris
B. Baldridge
C. Dodge
D. Deming
E. Wright
D. Deming
A total systems approach to managing the flow of information, materials and services from raw material suppliers to the end customer is called what?
A. Electronic Commerce
B. Total quality productivity
C. Total service quality
D. Supply chain management
E
D. Supply chain management
What is the Percentage change in SunPath's total productivity measure between 2002&2003?
A. -9.22
B. 2.33
C. -0.53
D. 2.88
E. 10.39
D. 2.88
The total value of all items held in inventory for the firm at cost is which of the following?
A. Cost of goods to be sold
B. Average aggregate inventory value
C. Weeks supply of goods
D. Inventory turnover
E. None of the above
B. Average aggregate inventory value
If the average aggregate inventory value is $1,200,000 and the cost of goods sold is $600,000, which of the following is weeks of supply?
A. 1,040
B. 606
C. 104
D. 60.6
E. 2.0
C. 104
If the average aggregate inventory value is $1,200,000 and the cost of goods sold is $600,000, which of the following is inventory turnover?
A. 60
B. 10.4
C. 2
D. 0.5
E. None of the above
D. 0.5
In an overview of the major operations planning activities in a typical organization, which of the following activities immediately follows aggregate sales and operations planning in a manufacturing operation?
A. Process planning
B. Strategic capacity pla
C. Master scheduling
Which of the following methodologies is used to verify that production and warehouse facilities, equipment, and labor are available when needed?
A. Rough-cut capacity planning
B. Materials requirement planning
C. Capacity requirements planning
D. Order sc
A. Rough-cut capacity planning
The main purpose of aggregate operations planning is to specify the optimal combination of which of the following?
A. Production rates, workforce levels and inventory on hand
B. Inventory on hand and financing costs for that inventory
C. The strategic pla
A. Production rates, workforce levels and inventory on hand
In conducting aggregate operations planning there are a number of required inputs. Which of the following are considered inputs internal to the firm?
A. Inventory levels and economic conditions
B. Market demand and subcontractor capacity
C. Current physic
C. Current physical capacity and current workforce
Which of the following is considered a "pure" production planning strategy?
A. Variable workforce, stable work hours
B. Lag demand
C. Level playing field
D. Stable workforce, variable work hours
E. Product warehouse
D. Stable workforce, variable work hours
Matching the production rate to the order rate by hiring and laying off employees as the order rate varies is which of the following pure production planning strategies?
A. Stable workforce, variable work hours
B. Chase
C. Level
D. Meeting demand
E. Minim
B. Chase
Maintaining a stable workforce working at a constant output rate while shortages and surpluses are absorbed by fluctuating inventory levels, order backlogs and allowing lost sales is which of the following production planning strategies?
A. Stable workfor
C. Level
Using the cut-and-try method for aggregate operations planning we can determine the production requirement in units of product. If the beginning inventory is 500 units, the demand forecast is 1,000, and the necessary safety stock is 10% of the demand fore
B. 600
From an operational perspective yield management is most effective under which of the following circumstances?
A. Demand cannot be segmented by customer
B. Inventory is perishable
C. Fixed costs are low and variable costs are high
D. The customer is a "ca
B. Inventory is perishable
Which of the following is not a common application of linear programming in operations management?
A. Waiting time analysis
B. Product planning
C. Product routing
D. Process control
E. Service productivity analysis
A. Waiting time analysis
Which of the following is a common application of linear programming in operations management?
A. Cycle counting analysis
B. Cost of quality studies
C. Cost allocation studies
D. Plant location studies
E. Product design decisions
D. Plant location studies
There are other related mathematical programming techniques that can be used instead of linear programming if the problem has a unique characteristic. If the problem prevents divisibility of products or resources we should use which of the following metho
C. Integer programming
Which of the following are elements that address elimination of waste under JIT?
A. Production ahead of demand
B. Group plant loading technology
C. Kanban production control system
D. Minimized time rums
E. Full capacity utilization
C. Kanban production control system
Group technology (GT) is credited with which of the following benefits?
A. Reducing waiting time between process operations
B. Improving inventory discipline
C. Reducing required workforce skills
D. Improved labor relations
E. Improved small group functio
A. Reducing waiting time between process operations
In a quality circle one would expect to find which of the following?
A. Employees meeting weekly to discuss their jobs and problems
B. A professional facilitator as leader of an SGIA
C. No supervisor leading an SGIA
D. Discussions about top management qua
A. Employees meeting weekly to discuss their jobs and problems
In designing a JIT plant layout a designer should do which of the following?
A. Design for work flow balance
B. Locate flexible JIT workstations off line
C. Link operations through a push system
D. Balance capacity using job shop analysis
E. Always keep o
A. Design for work flow balance