Smartphone Data Plans Quiz

What are the names, data amounts, and costs of the two Smartphone Plans available to new customers?

Data Plus, 200 MB, $15 a monthData Pro, 2G, $25 a month

T or F A Blackberry customer with an existing $30 unlimited smartphone plan has to pick one of the new data plans when she upgrades to an iphone.

F. Customers who currently have the existing $30 smartphone data plan are gandfathered into that plan for as long as they choose, even when they switch smartphone operating systems.

T or F Family data plans are available for smartphones.

FFamily data plans are only available for basic and quick messaging devices.

Name three types of phones that require smartphone data.

Blackberry, iphone and android devices.

T or F Tethering is available for iphones on the $30 unlimited data plan.

FTethering for iphone is only available on the Data Pro plan.

What are cost and amount for overage charges on the Data Plus plan?

$15 for each 200 MB used.

T or F A customer can switch Data Plans in the middle of the month if they think they will go over.

TCustomers can switch their data plans at any time with no additional charges.

Describe what 2G of data usage in typical month could include

send/ receive 10,000 single emailssend/receive 1,500 emails with a document attachedbrowse 4,000 web pagesdownload/upload 500 photoswatch 200 1-minute You Tube videos

You have a customer who wishes to upgrade from a quick messaging device with family data to a smartphone. Roleplay the scenario.

Seller should determine the following information:Dial *DATA# (*3282#) on the device to determine current data usage.Are you looking to check your email from the device?Do you need to connect with a work email such as Outlook?What kinds of things do you search for on the internet?Do you enjopy watching video clips on your phone?Have you ever listened to music on your phone, such as using Pandora?Do you have WiFi in your home or work?How much are you looking to spend each month?

T or F Tethering inside the United States costs the same as tethering outside the United States.

FA customer must purchase a separate international data tethering plan in order to tether outside of the United States.

What is the cost of using a data plan and tethering in Peurto Rico and the Virgin Islands?

The same as in the United States.

Which of is these IS a data plan offered by AT&T? A. $24.99/month: 20 MB Data Global Add-On with 20 MB of usage within more than 100 countries B. $59.99/month: 50 MB Data Global Add-On with 50 MB of usage within more than 100 countries C. $119.99/month: 100 MB Data Global Add-On with 100 MB of usage within more than 100 countries D. $199.99/month: 200 MB Data Global Add-On with 200 MB of usage within more than 100 countries

All of the above