OLS 252 Chptr 12

What is Conflict?

A process where one party perceives that another pary has negatively affected something that the first party cares about.

What are the three views on Conflict?

Traditional. Human Relations. Interactionist.

What is the Traditional view on conflict?

The view where all conflict should be avoided.

What is the Humanistic view on conflict?

The view that conflict is a natural part of life and that people need to learn how to resolve them.

What is the Interactionist view on conflict?

The view that confict is good and should help groups to change and be innovative.

What are the 5 different stradegies for handling conflict?

Competing Avoiding. Compromising. Collaborating. Accomodating.

What are the two factors in determining a conflict handling style?

Assertiveness and Cooperativeness.

Conflict HandlingUncooperative and Assertive.

Conflict HandlingCompeting.

Conflict HandlingUncooperative and Unassertive.

Conflict HandlingAvoiding.

Conflict HandlingSome what cooperative and assertive.

Conflict HandlingCompromising.

Conflict HandlingCooperative and Assertive.

Conflict HandlingCollaborating.

Conflict HandlingCooperative and Unassertive.

Conflict HandlingAccommodating.

What are some third party roles in conflict resolution?

Conciliation. Consultant. Mediation. Arbitration.