Management Chapter Twelve


The process of guiding and directing the behavior of people in the work environment.

Formal Leadership?

Officially sanctioned leadership based on the authority of a formal position.

Informal Leadership?

Unofficial leadership accorded to a person by other members of the organization.


The process of being guided and directed by a leader in the work envionment.


An advocate for change and new approaches to problems.


An advocate fro stability and the status quo.

Autocratic Style?

A style of leadership in which the leader uses strong directive, ccontrolling actions to enforce the rules, regulations, activities, and relationships in the work environment.

Democratic Style?

A style of leadership in which the leader takes collaborative, responsive, interactive actions with the followers and concerning the work and work environment.

Laissez Faire-Style?

A style of leadership in which the leader fails to accpt the responsibilities of the position.

Initiating Structure?

Leader behavior aimed at defining and organizing work relationships and roles, as ell as establishing clear patterns of organizations, communication, and ways of getting through.


Leader behavior aimed at nurturing friendly, warm working relationships, as well as encouraging mutual trust and interpersonal respect within the work unit.

Leadership Grid?

An approach to understanding a leader's or manager's concern for results (production) and concern for people.

Country Club manager?

A leader who creates a happy comfortable work environment.

Team Manager?

A leader who builds a highly productive team of commited people.

Impovrished Manager?

A leader who exerts just enough effort to get by.

Paternalistic "Father-Knows-Best" Manager?

A leader who promises reward and threatens punishments.

Opportunistic "What's In It For Me" Manager?

A leader whose style aims to maximize self-benefits.

Least Preferred Coworker?

The person a leader has least preferred to work with over his or her career.

Task Structure?

the degree of clarity, or ambiguity, in the work activities assigned to the group.

Leader-member Relations?

The quality of interpersonal relationships among a leader and the group members.

Charismatic Leadership?

A leader's use of personal abilities and talents in order to have profound and extraodinary effects of followers.

Authentic Leadership?

A style of leadership that includes transformational, charismatic, or transactional approaches as the situation demands.

Dynamic Follower?

A follower who is a responsible steward of his or her job, is effective in managing the relationship with the boss, and practices self-management.