Competency Based Interview Questions

[Adaptability] Tell me about a time when you experienced a major organizational change (for example, a reorganization, a new supervisor or a new procedure) that created stress.

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[Adaptability] Describe a time when you proposed a major change in your work process or job duties. How did others respond to your proposal?

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[Adaptability] Describe a time when you had to complete a project in which you were provided with very little information or guidance.

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[Adaptability] Tell me about a time when you had to change your priorities in response to the demands of a changing situation.

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[Adaptability] Tell me about a time when a project, product, or service implementation did not go according to plan.

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[Adaptability] Describe a time when you presented a proposal or provided a service that was given an unfavorable response by stakeholders.

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[Collaboration] Describe a time when you worked on a challenging cross-functional team that produced an exceptional deliverable.

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[Collaboration] Tell me about a time when you developed a relationship with another area of the company that had no previous history of collaboration.

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[Collaboration] Describe how you have collaborated with others outside of your immediate team to resolve a critical issue.

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[Collaboration] Tell me about a time when you experienced conflict with a team member.

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[Collaboration] Describe your most recent experience working with a virtual team. What were the challenges you faced and how did you work through them?

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[Collaboration] Tell me about a time when your attempt to collaborate across teams was unsuccessful.

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[Customer Focus] Describe a time when you were involved in the resolution of a complaint from either an internal or an external customer.

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[Customer Focus] Describe a time when you provided outstanding service to an internal or external customer by anticipating their needs.

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[Customer Focus] Describe a time when you had difficulty determining the needs of a customer to provide them with a product or service that met their expectations.

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[Customer Focus] Tell me about a time when you fell short of meeting a customer's needs.

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[Customer Focus] Describe the strategies you have used to gather information that increased your understanding of current and future customer needs.

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[Customer Focus] Provide an example of a time when you initiated a change in a process or policy to improve the quality of customer service

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[Drive for Results] Describe a time when you uncovered something that could be problematic for your organization or team. How did you correct the situation before it became an issue?

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[Drive for Results] Describe a time when you tried to achieve a difficult professional goal. What obstacles did you encounter that made the goal difficult?

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[Drive for Results] Tell me about a time when you successfully removed an obstacle that interfered with your ability to complete a task effectively.

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[Drive for Results] Describe a long-term project or assignment of which you took ownership. How did you make sure each milestone was achieved in a timely manner?

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[Drive for Results] Provide an example of a time when you had to motivate others to complete a challenging deliverable.

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[Drive for Results] What has been the most difficult assignment or task in your career so far?

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[Influencing for Impact] Tell me about the most challenging situation that you have experienced, when you had to persuade someone to accept your point-of-view.

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[Influencing for Impact] Describe a time when you had to persuade someone to complete a task, but had no formal authority over their work.

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[Influencing for Impact] Tell me about a time when you had to convince others to implement a new procedure or process.

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[Influencing for Impact] Tell me about a time when you successfully influenced multiple stakeholders with varying agendas.

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[Influencing for Impact] Give me an example of a relationship that you developed through networking that had a positive impact on your work.

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[Influencing for Impact] Give an example of a successful method (for example, research findings, anecdotes, stories, metaphors, or analogies) that you have used to convince a stakeholder to support an idea.

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[Judgement] Describe a time when you made a critical error in your work.

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[Judgement] Describe a situation when you had to make a major decision under time constraints.

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[Judgement] Tell me about an unpopular decision you've had to make.

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[Judgement] Tell me about a time when you had to make an important decision but had no policies or procedures in place to support it

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[Judgement] Tell me about a situation when you had multiple alternatives from which to choose. What steps did you take to determine the most appropriate alternative?

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[Judgement] Tell me about a situation that required you to build your knowledge base before solving a complex problem.

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[End-to-End Innovation] Give an example of an idea that you suggested that led to improvements within your organization.

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[End-to-End Innovation] Tell me about a time when you presented a new idea that successfully addressed a customer's end-to-end product experience.

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[End-to-End Innovation] Tell me about a time when you identified a risk and offered a unique method of addressing the risk.

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[End-to-End Innovation] Tell me about a time when you contributed to the development of an innovative idea that impacted the market, industry, and ecosystem.

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[End-to-End Innovation] Tell me about a time when an innovative product or service you worked on failed. Looking back, what would you have done differently to ensure success?

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[End-to-End Innovation] Tell me about a time when you had to make adjustments to a feature or product, based on considerations of the overall customer experience.

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[Planning, Organizing and Executing] Describe a situation when you made progress on a project or assignment despite ambiguity.

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[Planning, Organizing and Executing] Describe a situation when you managed the impact of a change on schedule, processes, and project goals.

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[Planning, Organizing and Executing] Describe a situation when you led a project with a geographically or functionally diverse team.

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[Planning, Organizing and Executing] Tell me about a time when you aligned multiple stakeholders to achieve an objective.

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[Planning, Organizing and Executing] Tell me about a time when you did not meet a planned milestone.

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[Planning, Organizing and Executing] Tell me about a time when you designed a process or tool to track and measure the success of a project.

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[Technical Excellence] Describe a situation when you came up-to-speed quickly on new tools, methods, or processes.

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[Technical Excellence] Describe a situation when you were able to create improvements in code, designs, content property, or media assets.

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[Technical Excellence] Describe a situation when you sought out a new engineering or project/program management challenge beyond your role requirements.

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[Technical Excellence] Tell me about a time when you sought out a challenging technical problem.

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[Technical Excellence] Tell me about a time when you mentored others in your area of technical expertise.

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[Technical Excellence] Tell me about a time when you had to learn a new technology. What did you do to gain expertise?

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