A medical assistant is posting charges to a patient's account. The assistant should obtain the necessary information from which of the following sources?
Fee Schedule - charges posted to a patient's account should be taken from a pre-established list of fee allowances based on a fee schedule.
Which of the following medical record content areas includes a patient's demographic data?
Subjective - the subjective content area includes personal demographics, along with medical, family, and social history.
Which of the following resources provides information about the use of chemicals in a medical facility?
Safety Data Sheet (SDS) - the SDS is the safety data sheet. It provides information regarding the chemicals used in a medical facility and how to respond to a spill or exposure.
Which of the following methods of filing paper medical records involves placing newer reports on top of older reports?
Shingling - shingling is a method of filing in which a new report is laid on top of an older report, resembling the shingles on a roof.
A provider notifies a medical assistant that she will be arriving 20 minutes late to the office. Which of the following actions should the assistant take?
Notify the next scheduled patient about the delay - the assistant should notify the next scheduled patient about the delay by attempting to call the patient or informing the patient upon her arrival at the office.
A medical assistant is performing inventory for a clinic. Which of the following actions should the assistant take while performing inventory?
Prepare a purchase order - the assistant should prepare a list of all supplies that require replacement and prepare a purchase order for those supplies.
A medical assistant receives instructions from a primary care provider to refer a patient to a dermatologist. Which of the following actions should the assistant take first?
Complete a patient referral form - the first action the assistant should take is to complete a patient referral form.
A medical assistant is helping a patient check out. Which of the following actions should the assistant take?
Review the patient's medical record - the assistant should review the patient's medical record to check for further instructions from the provider. This information helps the assistant to schedule a follow-up appointment for the patient if necessary.
A medical assistant is performing claim submission for a medical office. Which of the following processes involves the electronic auditing and sorting of claims?
Clearinghouse submission - a clearinghouse submission allows a provider to submit multiple insurance claims electronically in batches for a small fee. The clearinghouse uses special software to audit and sort claims for various insurance carriers.
A medical assistant is performing book ping duties using the office's electronic health record software. For which of the following reasons should the assistant enter an adjustment on a patient's account?
Insurance disallowance - an insurance disallowance results in an adjustment on the patient's account. The provider's usual charge is often more than the established allowed amount. The provider is not allowed to bill the patient for the difference, so the provider should write off the difference, resulting in an adjustment.
Which of the following resources provides a standard language for services provided during a medical visit?
Current Procedural Terminology Manual - the CPT manual provides a standard language for reporting services during a medical visit.
Which of the following terms describes the act of unlawfully increasing the reimbursement amount from a third-party payer
Upcoming - upcoming describes the unlawful act of billing services at a higher rate than contracted to receive a large reimbursement from a third-party payer. This is also known as overdoing, code creep, and over billing.
In which of the following categories would a medical assistant find a wheelchair listed?
Durable item - a durable item is a piece of equipment that is used repeatedly. Examples include crutches, wheelchairs, and walkers.
Which of the following terms describes a collection of associated files that functions as a basis for retrieving information?
Database - databases are used in health care settings to document, track, and store patient information.
Which of the following allows a patient to confirm or cancel an appointment remotely?
Automated call routing - automated call routing allows patients to confirm or cancel appointment times with keystrokes on a telephone .