Chapter 1

Information Technology (IT)

Information Technology

IT

Business Intelligence

Data

Information

data converted into a meaningful and useful context

Chief Information Officer

CIO

Chief Technology Officer

Chief Security Officer

Chief Privacy Officer

Chief Knowledge Officer

Key Performance Indicator

KPI

Benchmarking

Customer Service

Management Information Systems (MIS)

Management Information Systems

MIS

Information Systems

Chief Information Officer (CIO)

Chief Privacy Officer (CPO)

Benchmarks

baseline values the system seeks to attain

Throughput

Competitive Advantage

Environmental Scanning

Buyer Power

Supply Chain

Switching Costs

low; high

Business Process

Value chain

Primary Value Activities

Usability

Information Technology (IT)

Information Technology

IT

Business Intelligence

Data

Information

data converted into a meaningful and useful context

Chief Information Officer

CIO

Chief Technology Officer

Chief Security Officer

Chief Privacy Officer

Chief Knowledge Officer

Key Performance Indicator

KPI

Benchmarking

Customer Service

Management Information Systems (MIS)

Management Information Systems

MIS

Information Systems

Chief Information Officer (CIO)

Chief Privacy Officer (CPO)

Benchmarks

baseline values the system seeks to attain

Throughput

Competitive Advantage

Environmental Scanning

Buyer Power

Supply Chain

Switching Costs

low; high

Business Process

Value chain

Primary Value Activities

Usability