Chapter 14

TRANSFORMATIONAL CHANGE

__________ results in a major overhaul of the organization or its systems.

UNPLANNED CHANGE

__________ occurs spontaneously or randomly.

PERFORMANCE GAPS

Problems to be solved or opportunities to be explored are otherwise known as:

FEEDBACK THAT CAN BE USED TO ACCOMPLISH CHANGE OBJECTIVES

Resistance to change is best viewed as:

INCREMENTAL CHANGE

__________, part of an organization's natural evolution, is frequent and less traumatic.

PLANNED CHANGE

__________ occurs in direct response to someone's perception of a performance gap.

RESISTANCE TO CHANGE.

Any attitude or behavior that indicates unwillingness to make or support a desired alteration is known as:

Context

The collection of opportunities and constraints that affect the occurrence and meaning of behavior and as well as the relationships among variables.

Patterning of attention

Isolating and communicating important information from a potentially endless stream of events, actions, and outcomes.