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Which of the following terms describes communication that occurs between members of a work group or between coworkers at the same level in an? o

lateral communication

Nonverbal communication includes all of the following EXCEPT? ________.

written communication

Filtering is a barrier to effective communication that takes place when? ________.

a sender purposely manipulates information so the receiver will see it more favorably

Which of the following techniques is useful when an audience is not interested in a persuasive message? topic?

Creating messages that engage audience emotion

Information overload is a barrier to effective communication that takes place when? ___________.

the information we have to work with exceeds our processing capacity

Which of the following involves using heuristics to consider information and evidence in a relatively superficial? mann

Automatic processing

Which of the following is LEAST likely a barrier to effective? communication?

Personality

What is the primary disadvantage of downward? communication?

one way nature

Which of the following is an advantage of oral? communication?

Receiving rapid feedback

Which of the following terms describes communication that flows from one level of a group or organization to a lower? level?

Downward communication

Which of the following is a feature of communication that LEAST likely affects the persuasiveness of a? message?

sender volume

Which communication method is best to gauge a? receiver's receptivity to the? message?

face to face

Which of the following is an example of? communication?

A professor tells a class that they may start an? exam, and they open to the first page of the exam.

Which of the following is an example of upward? communication?

A class provides course evaluations relating to professor effectiveness.

Which of the following involves providing feedback to? superiors, informing them about progress toward? goals, and relaying any current? issues?

Upward communication

The communication process includes all of the following EXCEPT? ________________.

language

What is the name for the medium through which the message travels in the communication? process?

channel

Which of the following is the? longest-lasting form of? communication?

written communication

Which of the following statements is true regarding an informal communication? channel?

It is generally used for communicating personal messages.

Why is written communication considered tangible and? verifiable?

It allows both sender and receiver to have a record of the message.

In the communication? process, the? ___________ initiates a message by encoding a thought.

sender

Low-context cultures primarily rely on? ________ in communicating with others.

spoken and writte words

Selective perception is a barrier to effective communication that takes place when? ___________.

the receivers in the communication process selectively see and hear based on their needs and motivations

Which small group network relies on a central figure to serve as the intermediary for all group? communication?

wheel

As a consequence of the information circulated by the grapevine in an? organization, employees most likely experience? ___________.

increased anxiety