Individual behavior in organizations includes? ________.
?attitudes, learning, and motivation
?________ is a performance measure of both the efficiency and effectiveness of employees.
Employee productivity
?________ is defined as the failure to report to work.
Absenteeism
The three components that make up an attitude are? ________ components.
?cognitive, affective, and behavioral
The component of attitude that includes beliefs and opinions is the? ________ component.
cognitive
When someone chooses to act in a certain? way, she is demonstrating the? ________ component of her attitude.
behavioral
Which of the following is true for satisfied employees with high organizational? commitment?
lower rates of turnover and absenteeism
The degree to which an employee identifies with his or her job or actively participates in it refers to the? employee's ________.
job involvement
The degree to which an employee identifies with a particular organization and its goals and wishes to maintain membership in the organization is the? employee's ________.
organizational commitment
?________ is? employees' general belief that their organization values their contribution and cares about their? well-being.
Perceived organizational support
The regular use of? ________ can alert managers to potential problems and? employees' intentions early enough to do something about them.
attitude survey
If you believe that you control your own? destiny, which of the following personality traits are you likely to? possess?
internal locus of control
According to? research, employees who have a high internal locus of control? ________.
exhibit more satisfaction with their jobs than externals
If you like? yourself, then your personality would be described as having? ________.
high? self-esteem
People with high? self-esteem ________.
are more likely to take unpopular stands
A person who can adapt and adjust behavior to external factors has? ________.
high? self-monitoring
A manager makes decisions very quickly and requires little information for making the decisions. Which of the following is a likely reason for? this?
The manager is high in? risk-taking.
Emotional intelligence has been shown to be? ________.
positively related to job performance at all levels
The ability to sense how others are feeling is known as? ________.
empathy
?________ is the process of organizing and interpreting sensory impressions to give meaning to the environment.
perception
When people judge someone on the basis of the perception of a group to which they? belong, they are using the shortcut called? ________.
stereotyping
By using? ________, we form a general impression about a person based on only a single? characteristic, such as intelligence or appearance.
the halo effect
When a manager molds an? individual's behavior by guiding his or her learning in graduated? steps, he is using? ________.
shaping processes
Which of the following is true for Gen Y? workers?
They are knowledgeable and willing? workers, but do not compromise on their personal lives.
Which of the following managerial styles will Gen Y workers approve of and respond? to?
flexible